Reviews (2,481)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer engagement and boosting sales through loyalty programs. They praise its easy setup, Shopify integration, and customizable features that suit various brands. Key benefits include tiered programs, POS integration, and automated functionalities. The app is noted for its stable performance and responsive customer support, which offers personalized assistance like walkthroughs and custom code support.
Refine
-
By rating
I have been super impressed with Rivo. I have tried all of the regulars out there after being in business for 17 years. Rivo has had the easiest integration, easiest team to work with and no hidden fees or bogus ways to upcharge you. It's straightforward, stable and it just works- which has actually been super hard to find.
The UI for the store owner is easy and their support is super responsive
Fantastic! We're thrilled that Rivo has made such a positive impact on your business. Our goal is to keep things simple, reliable, and transparent, so it's great to know that’s resonating with you. We’re always here to help – don’t hesitate to reach out!
- Kevin & Rivo Team
I had the pleasure of working with Arianne, and I must say, she exceeded all expectations! From the moment I reached out, Arianne was not only professional but incredibly friendly. Her attention to detail and willingness to go the extra mile truly stood out. It's clear that Arianne cares deeply about providing excellent service, and it made a world of difference in my experience.
Thank you for such a heartfelt review! We're so happy that our support team made such a positive impact on your experience. Your satisfaction means a lot to us, and we're always here to help with anything you need!
- Kevin & Rivo Team
We're using Rivo Loyalty for quite some time now and the experience has been amazing so far. It was easy to set it up and if any questions or issues occured, Jel and Dan were able to fix it within minutes. Our customers are very happy with this module and its benefits and so are we!
We're so glad you’ve had a great experience with Rivo Loyalty. It’s amazing to know that both you and your customers are loving it. We're always here if you need anything! 😊
- Kevin & Rivo Team
I have not turned it on just yet, but I did a lot of research on Loyalty apps and this one has the features I need plus it has a good price tag and great reviews. I will know more when I get running on it when the site it ready.
Thanks for sharing! We're happy to hear that the app meets your needs so far. Once you get everything set up, feel free to reach out if you need any help— we’re here to support you! 😊
- Kevin & Rivo Team
I have been using this app for about a year now - everything is great! I recently updated the Shopify theme and needed support to solve a small problem with the page display. Paul from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!
Thanks so much for your kind words! We're so happy to hear that our support was able to help with the theme update. If you ever need anything else, we're always here for you! 😊
- Kevin & Rivo Team
One of the best customer service I have had on Shopify period! Arianne was super helpful, sorted out things with me and was quick on the reply. The platform is easy to use, and has lots of features to play with! Also has POS integration which Arianne pointed out which is super useful!
She managed to give up loads of goodies on the app and was just super helpful! Was with Loyalty Lion before this and they don't really have a "customer service", and takes days to reply. SO based on that, Rivo is Awesome!!!
We're thrilled you had such a positive experience with our customer service and our app's features! Thank you for the awesome feedback and for choosing us over Loyalty Lion. We're here to support you every step of the way! 😊
- Kevin & Rivo Team
Amazing and very helpful. I recently changed my Shopify theme and had some troubling updating my reviews and rewards landing page. Abbie was super helpful!
Thank you for the amazing feedback! We’re so glad to hear that our support was helpful with your theme update. We’re always here to assist with any issues – feel free to reach out anytime!
- Kevin & Rivo Team
Our clients have really enjoyed earning rewards when shopping with us. Arianne was very helpful when I reached out to inquire about why some accounts were not earning their points and it was very quickly fixed! I was very impressed with their quick response and helping me change my settings. Highly Recommend
Awesome! Thank you for sharing your experience. Your satisfaction is our top priority, and we're here to help anytime. Thanks for recommending us! 😊
- Kevin & Rivo Team
App allows you to offer great perks to your clients and help you retain them. I needed few things and Abbie from the support team was extremely helpful.
We're thrilled to hear the app is helping you offer great perks and retain clients. Our support team is always here to assist—glad we could help with everything you needed!
- Kevin & Rivo Team
I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!
We're so glad we could help you out during the busy season! Thanks for the kind words—happy to assist anytime, even on special occasions. Let us know if you need anything else!
- Kevin & Rivo Team