Rivo Loyalty Rewards Referrals

Rivo Loyalty Rewards Referrals

Reviews (2,446)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through loyalty and referral programs. It's noted for its easy setup, user-friendly interface, and comprehensive features like customizable tiered loyalty programs. The support team is praised for their responsiveness and helpfulness, ensuring smooth integration with Shopify and reliable performance. Merchants find it a valuable tool for enhancing business operations.

November 12, 2024

One of the best customer service I have had on Shopify period! Arianne was super helpful, sorted out things with me and was quick on the reply. The platform is easy to use, and has lots of features to play with! Also has POS integration which Arianne pointed out which is super useful!
She managed to give up loads of goodies on the app and was just super helpful! Was with Loyalty Lion before this and they don't really have a "customer service", and takes days to reply. SO based on that, Rivo is Awesome!!!

Spectrawide Bookstore
Kuwait
Over 3 years using the app
Rivo replied November 13, 2024

We're thrilled you had such a positive experience with our customer service and our app's features! Thank you for the awesome feedback and for choosing us over Loyalty Lion. We're here to support you every step of the way! 😊
- Kevin & Rivo Team

January 11, 2025

We're using Rivo Loyalty for quite some time now and the experience has been amazing so far. It was easy to set it up and if any questions or issues occured, Jel and Dan were able to fix it within minutes. Our customers are very happy with this module and its benefits and so are we!

Räuberfuchs
Germany
9 months using the app
Rivo replied January 13, 2025

We're so glad you’ve had a great experience with Rivo Loyalty. It’s amazing to know that both you and your customers are loving it. We're always here if you need anything! 😊
- Kevin & Rivo Team

January 13, 2025

I have been using this app for about a year now - everything is great! I recently updated the Shopify theme and needed support to solve a small problem with the page display. Paul from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!

RshPets
Poland
About 1 year using the app
Rivo replied January 15, 2025

Thanks so much for your kind words! We're so happy to hear that our support was able to help with the theme update. If you ever need anything else, we're always here for you! 😊
- Kevin & Rivo Team

November 6, 2024

The supporting team is excellent, very quick response and helpful. Especially shouting out for Jel. All the features are easy to use. And the app is with great value. I really like the idea of tiered loyalty programme. The only thing is I really want the feature that the customer could have discount on every order they make once they reach certain tier rather than one-time off discount. I'll be so happy to update my plan as long as this feature becomes available.

Nothing New
United Kingdom
4 months using the app
Rivo replied November 7, 2024

Thank you for the wonderful feedback and suggestion! We're thrilled you're enjoying the app and our support team. We'll definitely consider your idea for continuous discounts in future updates! 😊
- Kevin & Rivo Team

November 19, 2024

Arianna was absolutely incredible with her customer service and care. She helped me with my question and went above and beyond. I would highly recommend this app for every shopify store, my customers love that they get rewarded to shop with us. Thank you Rivo Team!

Kairos Creative Studio
Australia
Over 3 years using the app
Rivo replied November 20, 2024

Thanks for the great review! We're thrilled you're happy with our service and that your customers love the rewards. Appreciate the recommendation! 😊
- Kevin & Rivo Team

November 26, 2024

Some of the best support of any app. Sent weeks searching for a good loyalty app, and this one shined, the support is second to none and is great when your a active business owner on a crunch, with little knowledge about code related stuff. Always there to help and cant wait to launch the store with Rivo!

Redneck Modifications LLC
United States
5 months using the app
Rivo replied November 28, 2024

Amazing! We're so glad Rivo stood out for you and that our support team could make things easier. Best of luck with your launch—we're here whenever you need us! 🚀
Kevin & Rivo Team

December 30, 2024

Our clients have really enjoyed earning rewards when shopping with us. Arianne was very helpful when I reached out to inquire about why some accounts were not earning their points and it was very quickly fixed! I was very impressed with their quick response and helping me change my settings. Highly Recommend

Sassy Spirit and Design
United States
3 months using the app
Rivo replied January 1, 2025

Awesome! Thank you for sharing your experience. Your satisfaction is our top priority, and we're here to help anytime. Thanks for recommending us! 😊
- Kevin & Rivo Team

December 25, 2024

I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!

Empower
Egypt
4 months using the app
Rivo replied December 27, 2024

We're so glad we could help you out during the busy season! Thanks for the kind words—happy to assist anytime, even on special occasions. Let us know if you need anything else!
- Kevin & Rivo Team

December 18, 2024

Working with Pete at Rivo Loyalty Rewards Referrals was an absolute pleasure! His expertise and professionalism are truly unmatched. Not only did he take care of exactly what I needed, but he went above and beyond to ensure everything was perfect—and he did it all in less than 30 seconds! Pete made the entire process seamless, and his attention to detail and commitment to exceptional service left a lasting impression. I highly recommend working with Pete and the Rivo team for anyone seeking top-tier support and outstanding results. Thank you, Pete, for your incredible work!

Chazam Fans
United States
7 months using the app
Rivo replied December 19, 2024

Thanks for your amazing feedback! We're thrilled to hear that our support team exceeded your expectations and made the process seamless. We appreciate your recommendation and are always here to help!
- Kevin & Rivo Team

December 7, 2024

I've had nothing but stellar service since purchasing Rivo. The app is incredible but the customer service is Stellar! Pete handled my issue extremely fast, was polite and overall a pleasure to work with. He suggested things that will help my page as well. Thank you so much!
I highly recommend this app!

Luxxy Body
United States
3 months using the app
Rivo replied December 9, 2024

Thank you for the glowing review! We're thrilled you're loving Rivo and had such a fantastic experience with our support team. Your recommendation means the world to us—always here to help! 😊✨
- Kevin & Rivo Team