Reviews (2,312)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.

October 30, 2024

App works how we need it, with little to no issues.

Any time I have contacted support, responses have been quick, precise, friendly, and more importantly resolve the issue. Arianne was amazing today <3

EasyBlanks.co.uk
United Kingdom
Almost 2 years using the app
Rivo replied November 4, 2024

We're glad the app fits your needs and our support impressed you! Thanks for the love. <3
- Kevin & Rivo Team

October 28, 2024

Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.

Cover Me Designs
United States
Almost 2 years using the app
Rivo replied October 29, 2024

Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊
- Kevin & Rivo Team

October 21, 2024

Abbie was helpful! Removed the branding as promised, and helped me create a custom favicon. I'm excited to start using Rivo now!

WILDEHAUS
United States
Almost 2 years using the app
Rivo replied October 23, 2024

Great to hear you're set up and excited to start using Rivo! Thanks for the shoutout—we're here to help whenever you need! 🌟
- Kevin & Rivo Team

September 20, 2024

Arianne from Rivo has been an absolute lifesaver for my Shopify store! As a busy entrepreneur, I don't always have the time to handle the smaller details, and Arianne's quick responses and helpful service have been invaluable. I've received numerous bonuses and excellent support throughout my time with Rivo, and I'm truly grateful for their dedication to helping my business thrive."

MNE Waste Management
South Africa
Almost 2 years using the app
Rivo replied September 23, 2024

Thrilled to hear Rivo's making a big difference for you! We're here to help anytime—thank you for trusting us with your business. 😊
- Kevin & Rivo Team

October 20, 2024

My experience with Arianne and the entire team has been great, always helpful with timely replies and they really do seem to care about their customers. The integration has been a breeze to set up speaking as one who has got minimal coding experience.

The M-ethod Aesthetics
United Kingdom
3 months using the app
Rivo replied October 22, 2024

We're so happy to hear about your positive experience with our team and the easy integration! Thanks for sharing your thoughts. We're here to help anytime you need us! 🌟
- Kevin & Rivo Team

October 23, 2024

Amazing and fast support from Paul! Easy to use and totally meets our needs about loyalty and rewards. I totally recommend as it can integrate with other apps too.

Frankly Türkiye
Türkiye
6 months using the app
Rivo replied October 24, 2024

Thrilled to hear our support was fast and the app meets your loyalty and rewards needs so well! Thanks for recommending us and for the great feedback. We're here whenever you need us! 🌟
- Kevin & Rivo Team

September 26, 2024

I have been using this app for over a month now and have been so impressed with customer support, in particular Arianne.

Every time I need help or support they are there, they answer quickly and actually help.

They go out of their way to help, it is refreshing to work with a company who do not take me for granted.

Thank you for being there when i need you and, Arianne is a superstar.

Shane
www.chicandco.co.uk

Chic & Co Home
United Kingdom
27 days using the app
Rivo replied September 30, 2024

We're thrilled to hear our support team has been there for you every step of the way! Thanks for your wonderful feedback and for calling us superstar—we're just happy to help! 😊
- Kevin & Rivo Team

October 29, 2024

Bryan had very nice manners, was quick to answer my questions and to the point.

Zambawango
United States
Over 2 years using the app
Rivo replied October 31, 2024

Thank you for the feedback! We're glad to hear that our support was efficient and helpful. If you have any more questions, we're just a message away!
- Kevin & Rivo Team

October 8, 2024

It was easy to get the information I needed. Stellar service.

Painters Solutions
United States
Over 2 years using the app
Rivo replied October 10, 2024

Thanks for the kind words! We're thrilled you found the info you needed easily and enjoyed our service! 😊
- Kevin & Rivo Team

September 5, 2024

The app is very well thought out and everything makes sense and is very well structured. It is a good support for us in building up our customer base. Big thanks also to Paul from the support team who helped us very quickly and in a friendly manner.

Hermex.ch
Switzerland
2 months using the app
Rivo replied September 8, 2024

We're thrilled to hear the app is helping you build your customer base! A big thanks for your kind words about our support team. Here to help anytime! 😊
- Kevin & Rivo Team