Reviews (2,349)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

September 26, 2024

I have been using this app for over a month now and have been so impressed with customer support, in particular Arianne.

Every time I need help or support they are there, they answer quickly and actually help.

They go out of their way to help, it is refreshing to work with a company who do not take me for granted.

Thank you for being there when i need you and, Arianne is a superstar.

Shane
www.chicandco.co.uk

Chic & Co Home
United Kingdom
27 days using the app
Rivo replied September 30, 2024

We're thrilled to hear our support team has been there for you every step of the way! Thanks for your wonderful feedback and for calling us superstar—we're just happy to help! 😊
- Kevin & Rivo Team

October 29, 2024

Bryan had very nice manners, was quick to answer my questions and to the point.

Zambawango
United States
Over 2 years using the app
Rivo replied October 31, 2024

Thank you for the feedback! We're glad to hear that our support was efficient and helpful. If you have any more questions, we're just a message away!
- Kevin & Rivo Team

October 8, 2024

It was easy to get the information I needed. Stellar service.

Painters Solutions
United States
Over 2 years using the app
Rivo replied October 10, 2024

Thanks for the kind words! We're thrilled you found the info you needed easily and enjoyed our service! 😊
- Kevin & Rivo Team

November 15, 2024

Had a great experience with this application. Love the design and features, and the customer support is excellent. They're very quick to respond and resolve any issues. Highly recommended!

ColdCuts // HotWax
United Kingdom
About 1 month using the app
Rivo replied November 18, 2024

We're thrilled you love the design and features of the app, and that our customer support has been able to assist you promptly. We appreciate your recommendation!
- Kevin & Rivo Team

September 20, 2024

Stellar customer service and very, very helpful! I do judge these apps by the customer service provided. I think we're going to be long-term partners.

BB Boutique & Co.
United States
3 months using the app
Rivo replied September 23, 2024

Looking forward to a long and successful partnership. Thanks for your trust in us! 😊
- Kevin & Rivo Team

September 5, 2024

The app is very well thought out and everything makes sense and is very well structured. It is a good support for us in building up our customer base. Big thanks also to Paul from the support team who helped us very quickly and in a friendly manner.

Hermex.ch
Switzerland
2 months using the app
Rivo replied September 8, 2024

We're thrilled to hear the app is helping you build your customer base! A big thanks for your kind words about our support team. Here to help anytime! 😊
- Kevin & Rivo Team

October 19, 2024

This application is wonderful, I just finished setting it up on my shop and I have to say I'm really excited. I also contacted support and the operator Pete was really very kind and professional.

Noveira Italia
Italy
18 days using the app
Rivo replied October 21, 2024

We're thrilled you're excited about the app and had a great experience with customer service! Thanks for sharing your enthusiasm and kind words. 🌟
- Kevin & Rivo Team

September 18, 2024

RIVO has been excellent to work with. From clear onboarding instructions to 5 star to assist you along the way building a comprehensive rewards program. Would highly recommend!

Vera Hair Company
United States
4 months using the app
Rivo replied September 19, 2024

We're thrilled to hear about your positive experience with RIVO! Thanks for the high praise and recommendation. 😊
- Kevin & Rivo Team

August 17, 2024

I love this app! I have tested pretty much all the loyalty apps available for Shopify, and this is by far the best. Even better is the awesome customer service. Jel was very helpful today and upgraded my account for free! Now that's service!

Simon's Collectibles
United Kingdom
6 months using the app
Rivo replied August 19, 2024

So glad to hear that, thank you! We're thrilled you love the app and our service. Enjoy your upgrade! 😊🎉
- Kevin & Rivo Team

August 27, 2024

Jel was super helpful and ready to help with various things. I really appreciate your hard work guys and keep it up!!

Soulmoss
Australia
2 months using the app
Rivo replied August 28, 2024

Thanks so much! We're glad to be helpful and appreciate your kind words. We'll keep working hard to support you!
- Kevin & Rivo Team