Reviews (2,225)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its user-friendly setup and effective customer support, with team members like Arianne and Paul receiving specific commendations. It is noted for significantly improving sales and customer engagement through its comprehensive loyalty and referral programs. The app offers a flexible pricing structure and a free plan, making it ideal for small businesses and startups. The onboarding process is also highlighted as thorough and supportive, enabling merchants to effectively utilize the app from the start.
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Abbie was very nice, she helped me removed the rivo watermark. very kind also gave me encouraging words and uplift on how to open my first Shopify store.. thank you Abbie! 10/10 recommend
-diamond from SarielScent.
Thank you for the wonderful review and recommendation! We're thrilled about your positive experience and are glad we could assist with your Shopify store setup. Here to support you anytime!
- Kevin & Rivo Team
For sure I dealt with Paul, he was great and responded right away and was very pleasant and great to work with . I hope everyone at least will try them out . They offer a free plan . So I recommend giving them a try
Thrilled to hear you had a positive experience with our support team! Thanks for recommending us—happy to have you on board!
- Kevin & Rivo Team
Customer Service with Abbie was very nice.
Thank you! We're glad you had a nice experience with our customer service. We appreciate your feedback!
- Kevin & Rivo Team
So far so good! Abbie was amazing when i chatted in to CS.
Thanks for the kind words! We're thrilled to hear you had a great experience with our customer service. 😊
- Kevin & Rivo Team
Great customer service!!
Really good app!!
Wow, what a review! We're overjoyed to hear our support team made such a great impression, and thrilled you're finding the app effective for customer retention. Thanks for the awesome feedback and looking forward to your next chat!
- Kevin & Rivo Team
I reached out to Paul for a couple of questions. He was very quick to assist me. I was a little bummed to find out there isn't a way for customers to enter text on question based "ways to earn" tasks within the app like a couple of other apps offer and the only work around is to create a form with a separate URL or something. Hopefully an in app question/form option comes in the future since it really is a great app. Either way, Paul was great and gave me the little bit of code I needed for the landing page in like 5 seconds.
Thanks for your feedback! We're glad our support team was quick to help. We appreciate your suggestion and will keep it in mind for future updates. Happy to hear you're enjoying the app overall!
- Kevin & Rivo Team
I have been using this app for over a month now and have been so impressed with customer support, in particular Arianne.
Every time I need help or support they are there, they answer quickly and actually help.
They go out of their way to help, it is refreshing to work with a company who do not take me for granted.
Thank you for being there when i need you and, Arianne is a superstar.
Shane
www.chicandco.co.uk
The best loyalty app so far, and support team is responsive and professional.
Thanks for the high praise! We're thrilled you love our loyalty app and find our support team responsive and professional. We appreciate your feedback!
- Kevin & Rivo Team
Great service, and prompt replies from their chat and customer support.
Delighted to hear you enjoyed our service and prompt responses! Thanks for the awesome review!
- Kevin & Rivo Team
Great support and easy to use, really happy
Thanks for sharing your positive experience. We're here to make things easy and support you all the way!
- Kevin & Rivo Team