Reviews (2,494)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and sales through loyalty and referral programs. It's noted for its easy setup, integration with Shopify, and features like tiered programs and POS integration. The customer support team is praised for being responsive and offering personalized help. Merchants are satisfied with its performance in managing loyalty programs and enhancing customer loyalty.

February 9, 2025

Does what it says, just a bit pricey imo. Pete with CS was very helpful and quick.

Truffle Pig Ltd.
United States
2 months using the app
Rivo replied February 11, 2025

We're glad our customer support was helpful and quick. We appreciate your thoughts on the pricing and are always here to assist with any other questions!
- Kevin & Rivo Team

February 11, 2025

App allows you to offer great perks to your clients and help you retain them. I needed few things and Abbie from the support team was extremely helpful.

Arbo Space
United States
2 months using the app
Rivo replied February 13, 2025

We're thrilled to hear the app is helping you offer great perks and retain clients. Our support team is always here to assist—glad we could help with everything you needed!
- Kevin & Rivo Team

January 3, 2025

Dan provided exceptional customer service. Polite, timely and helpful. I got my issue resolved quite quickly. Furthermore, my issue was a technical issue which is notorious for taking time. In my case, Dan escalated to the relevant team and that team resolved it quickly.

The app itself is good and does everything we need it to. I recommend it.

Eat by Alex
Switzerland
4 months using the app
Rivo replied January 6, 2025

Thank you for the fantastic review! We're so glad our support team was able to resolve your technical issue quickly. We appreciate your recommendation and are here to help anytime! 😊
- Kevin & Rivo Team

February 22, 2025

I am really enjoying the benefits of this app. The rep that I spoke with was very helpful and pointed out a couple of things to enhance my experience.

Naved Products
United States
About 2 months using the app
Rivo replied February 24, 2025

We're so glad to hear the app is benefiting you and that our rep was able to provide helpful tips. If you ever need more support, we're always here to help! 😊
- Kevin & Rivo Team

December 18, 2024

Working with Pete at Rivo Loyalty Rewards Referrals was an absolute pleasure! His expertise and professionalism are truly unmatched. Not only did he take care of exactly what I needed, but he went above and beyond to ensure everything was perfect—and he did it all in less than 30 seconds! Pete made the entire process seamless, and his attention to detail and commitment to exceptional service left a lasting impression. I highly recommend working with Pete and the Rivo team for anyone seeking top-tier support and outstanding results. Thank you, Pete, for your incredible work!

Chazam Fans
United States
7 months using the app
Rivo replied December 19, 2024

Thanks for your amazing feedback! We're thrilled to hear that our support team exceeded your expectations and made the process seamless. We appreciate your recommendation and are always here to help!
- Kevin & Rivo Team

January 26, 2025

Amazing customer support, Arianne solved my issue in a few minutes with the friendliest attitude.

Urban Pal
United Arab Emirates
2 months using the app
Rivo replied January 27, 2025

Thank you for the amazing feedback! We're so happy to hear that our support was quick and friendly. If you need anything else, we're always here to help! 😊
- Kevin & Rivo Team

January 6, 2025

Jel was great. All the other customer service was great as well.

BandsCo
United States
3 months using the app
Rivo replied January 8, 2025

Thank you for the wonderful feedback! We're thrilled to hear you had a great experience with our customer service team. We're here whenever you need us! 😊
- Kevin & Rivo Team

December 25, 2024

I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!

Empower
Egypt
4 months using the app
Rivo replied December 27, 2024

We're so glad we could help you out during the busy season! Thanks for the kind words—happy to assist anytime, even on special occasions. Let us know if you need anything else!
- Kevin & Rivo Team

November 19, 2024

Arianna was absolutely incredible with her customer service and care. She helped me with my question and went above and beyond. I would highly recommend this app for every shopify store, my customers love that they get rewarded to shop with us. Thank you Rivo Team!

Kairos Creative Studio
Australia
Over 3 years using the app
Rivo replied November 20, 2024

Thanks for the great review! We're thrilled you're happy with our service and that your customers love the rewards. Appreciate the recommendation! 😊
- Kevin & Rivo Team

February 17, 2025

Quick support!

BITCO Marine
United States
About 1 month using the app
Rivo replied February 19, 2025

Thanks for the great feedback! We’re happy to hear the support was quick. If you need anything else, feel free to reach out anytime!
- Kevin & Rivo Team