Reviews (2,496)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and sales through loyalty and referral programs. It's noted for its easy setup, integration with Shopify, and features like tiered programs and POS integration. The customer support team is praised for being responsive and offering personalized help. Merchants are satisfied with its performance in managing loyalty programs and enhancing customer loyalty.

November 26, 2024

Some of the best support of any app. Sent weeks searching for a good loyalty app, and this one shined, the support is second to none and is great when your a active business owner on a crunch, with little knowledge about code related stuff. Always there to help and cant wait to launch the store with Rivo!

Redneck Modifications LLC
United States
5 months using the app
Rivo replied November 28, 2024

Amazing! We're so glad Rivo stood out for you and that our support team could make things easier. Best of luck with your launch—we're here whenever you need us! 🚀
Kevin & ...

December 7, 2024

I've had nothing but stellar service since purchasing Rivo. The app is incredible but the customer service is Stellar! Pete handled my issue extremely fast, was polite and overall a pleasure to work with. He suggested things that will help my page as well. Thank you so much!
I highly recommend this app!

Luxxy Body
United States
3 months using the app
Rivo replied December 9, 2024

Thank you for the glowing review! We're thrilled you're loving Rivo and had such a fantastic experience with our support team. Your recommendation means the world to us— ...

November 19, 2024

Arianna was absolutely incredible with her customer service and care. She helped me with my question and went above and beyond. I would highly recommend this app for every shopify store, my customers love that they get rewarded to shop with us. Thank you Rivo Team!

Kairos Creative Studio
Australia
Over 3 years using the app
Rivo replied November 20, 2024

Thanks for the great review! We're thrilled you're happy with our service and that your customers love the rewards. Appreciate the recommendation! 😊
- Kevin & Rivo Team

February 27, 2025

I can't say enough good things about my experience with Arianne from Rivo Loyalty! She was incredibly helpful, patient, and knowledgeable in answering all my questions. Not only did she guide me in the right direction, but she also went above and beyond to assist me with editing and making sure everything was set up perfectly.

Her professionalism and friendly approach made the whole process ...

NostalgiaVault.ae
United Arab Emirates
4 days using the app
Rivo replied March 3, 2025

Thank you for the incredible review! We're so happy to hear that our support team made your experience seamless and stress-free. We truly appreciate your kind words and ...

January 19, 2025

Jel was incredibly helpful and right away made me feel that she wanted to help me and my business. Not only did she help me with what I was inquiring about but she also went above and beyond and offered a suggestion that would help my business. Thank you, Jel and Rivo Team!

Enchanted Wik Candle Co & Bar
United States
15 days using the app
Rivo replied January 21, 2025

Thank you for the amazing feedback! We're so glad to hear that our team went above and beyond to help you and your business. If you need anything else, we're always here for ...

January 14, 2025

Arianne with the live chat support was so helpful!! I had a customer wondering how to redeem points and she made a step by step tutorial video for the customer to follow on our actual website

Thanks so much for the quick responses and help

JOLLY
United States
5 months using the app
Rivo replied January 16, 2025

That's awesome to hear! We're glad our live chat support could provide the step-by-step help your customer needed. Thanks for letting us know—we're here whenever you need us! ...

February 20, 2025

This app is a much better upgrade compared to the previous loyalty app I had before. Their pricing is much more competitive with all the features given! And reaching their support team is so much easier and faster. Arianne was quick to answer all my questions and offered to implement other fixes to help improve my widget without me even asking. Don't wait to switch over or purchase this app, it's ...

Dayglow Color
United States
3 days using the app
Rivo replied February 24, 2025

Amazing! We're thrilled the app has been such a great upgrade for you, and that our support team was quick and proactive in helping improve your widget. Your recommendation ...

February 26, 2025

It's a nice app, mostly intuitive, for us and customers, and the customer support is awesome!!!!

Adaye
United Arab Emirates
10 months using the app
Rivo replied February 27, 2025

Thank you for the great feedback! We're thrilled to hear that you find the app intuitive and that our customer support has been awesome. If you ever need anything else, we’re ...

January 27, 2025

Abbie helped me to remove the ‚Powered by Rivo‘ branding and was sooo nice. The customer support is the best I ever had in my life. I just stared using the app so can not tell much about it yet but the support is the best.

Emiclio
Switzerland
11 days using the app
Rivo replied January 28, 2025

Thanks so much for your kind words! We're thrilled to hear you had a great support experience. Feel free to reach out anytime – we're here to help as you explore all the app ...

February 17, 2025

I had an amazing experience with Pete from RIVO loyalty! He was super helpful and attentive, making sure all my questions were answered. His support made the whole process smooth and easy. Highly recommend!

EL PAPELON PR
United States
8 days using the app
Rivo replied February 19, 2025

Thank you for the wonderful review! We're so glad to hear our support made your experience smooth and easy. Your recommendation means a lot to us—if you ever need more ...