Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

November 12, 2024

Rivo got some really cool features that make it easy to start a loyalty program. I especially like that there's no limit on how many customers can join or how many emails you can send. Plus, their support is amazing. IsJel helped me out so much, and she was super patient while she got everything set up for me.

stepwell
Lebanon
34 minutes using the app
Rivo replied November 13, 2024

We're thrilled you're enjoying the features of Rivo and the flexibility it offers for your loyalty program! Thanks for the fantastic feedback on our support team. 😊
- Kevin & Rivo Team

October 13, 2024

Great app , great support, specially from Arianne. Helped our store with multiple inquiries. Totally recommended.

Eternal Eleganza
United Kingdom
4 days using the app
Rivo replied October 15, 2024

Thanks for the awesome review and recommendation! We're thrilled our support could help with your inquiries. Always here to assist! 😊
- Kevin & Rivo Team

August 16, 2024

"Rivo has been a game-changer for my store!
Their support is outstanding, they are always there when I need it. Highly recommend!"

PRINT EXPLORE
Greece
16 days using the app
Rivo replied August 19, 2024

Awesome to hear, thank you! We're here whenever you need us. Really appreciate the recommendation! 🌟
- Kevin & Rivo Team

Edited August 28, 2024

Even though Rivo does not support Omnisend for email integrations, Jel was able to provide a work around solution, so I will give that a try. She was very kind.

Cebu boots
United States
About 2 months using the app
Rivo replied July 17, 2024

Glad we could assist promptly! We're always here to help with any issues you encounter. Let us know if you need anything else!
- Kevin & Rivo Team

November 17, 2024

Very helpful support.

KRW Models
United Kingdom
7 months using the app
Rivo replied November 19, 2024

Great to hear that! Thanks for letting us know. We're always here to help! 😊
- Kevin & Rivo Team

September 15, 2024

Amazing features and service from the Rivo team. I've tried so many loyalty apps but this is probably the best one in terms of features, pricing, customisations, everything. The support team, Pete, Paul, Arianne, have been superb.

Roastwolf
United Kingdom
About 18 hours using the app
Rivo replied September 17, 2024

Thanks for the fantastic review! We're thrilled to hear Rivo stands out to you in features and support. We're here to keep making your experience the best! 😊
- Kevin & Rivo Team

October 26, 2024

Dan was quick to help out and was able to do everything ai requested. It was done so fast. Very impressed.

The Eucalyptus House
Australia
About 20 hours using the app
Rivo replied October 29, 2024

Thanks for your awesome review! We're thrilled to hear you had a great experience. If you need anything else, just give us a shout!
- Kevin & Rivo Team

October 20, 2024

Super fast answers, and excellent real time assistance.

MACKENZIEMODE
Australia
18 days using the app
Rivo replied October 21, 2024

Thanks for the awesome feedback! We're glad you enjoyed the fast and real-time assistance. Here whenever you need us! 🌟
- Kevin & Rivo Team

September 27, 2024

Arianne was great, and helped me with a variety of topics. Thanks to her, I'm comfortable and confident with my loyalty program set-up.

Granolaful
United States
8 days using the app
Rivo replied September 30, 2024

We're so glad to hear you're comfortable and confident with your loyalty program setup! Thanks for the great feedback. 😊
- Kevin & Rivo Team

October 21, 2024

very helpful!

VIICAYA
United States
About 2 years using the app
Rivo replied October 23, 2024

Glad to hear you found our service helpful! Thanks for the feedback. Here for you anytime! 🌟
- Kevin & Rivo Team