Reviews (2,225)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly setup and effective customer support, with team members like Arianne and Paul receiving specific commendations. It is noted for significantly improving sales and customer engagement through its comprehensive loyalty and referral programs. The app offers a flexible pricing structure and a free plan, making it ideal for small businesses and startups. The onboarding process is also highlighted as thorough and supportive, enabling merchants to effectively utilize the app from the start.

June 17, 2024

very great app, I use to choose simile as my loyalty app, but the price too expensive for me, with Rivo, the price is much much better, and the greatest part is customer support, that really impressive me

Hanboost
United States
2 months using the app
Rivo replied June 19, 2024

Thank you so much for your kind words! We're thrilled you're enjoying Rivo and our customer support. We always strive to offer great value. Your feedback means a lot to us! 😊
- Kevin & Rivo Team

September 5, 2024

Paul was very Patient in helping me solve my issue it was like having my very own personal tech assistance even though the problem was not related to his software but a newbie error on my part he stayed with me till we figured it out

Zainy Trends
Trinidad & Tobago
2 days using the app
Rivo replied September 8, 2024

We're always here to help, no matter the issue! Thanks for the shout-out to our patient support team. Glad we could assist you! 😊
- Kevin & Rivo Team

July 20, 2024

After weighing up lots of programs we tried Rivo and were not disappointed. The flexible pricing structure is great and for the price included all the features we were looking for regardless of plan. Support team is fantastic and shout out to Abbie and Pete who helped us set up our landing pages and customise it to what we wanted for free! We were up and running in less than 24 hours. Highly recommend!

Mount Longboards
New Zealand
7 days using the app
Rivo replied July 22, 2024

We're thrilled Rivo met your needs and that you're loving the flexible pricing! A big thanks for the shoutout to our support team. We appreciate your recommendation and are here anytime you need us! 😊
- Kevin & Rivo Team

July 2, 2024

We're busy deploying and so far- we love what we are seeing, and the response time has been phenomenal. Looking forward to officially rolling it out at the end of August!

BERML BY DESIGN JEWELRY FOR MEN
Canada
18 days using the app
Rivo replied July 3, 2024

Thanks for the great feedback! We're thrilled about your positive experience and can't wait for your official rollout in August! 🎉 If you need anything, we're here to help!
- Kevin & Rivo Team

June 12, 2024

I was fortunate to have Abbie assist me setting up a loyalty and referral program and can't say enough here about the fantastic service I received. The cost of the app can't be beat for what you get. While the free app has everything I need to get started, I opted for the Scale plan with a fully customized landing page and more enhanced options. This plan is still WAY less expensive than the majority of loyalty programs. Plus it is extremely straightforward and easy to use and understand (both from a customer perspective and a user perspective). The landing page was beautifully developed according to my established theme in just a short time. All my questions were answered and I was supported every step of the way. Too bad I can't leave more stars but I can't recommend this app enough.

LightForce Laser Engraving, LLC
United States
3 months using the app
Rivo replied June 14, 2024

Thrilled to hear about your positive experience! Thanks for choosing our Scale plan. We're always here to support your growth and make sure you have everything you need. Thanks for the fantastic review!
- Kevin & Rivo Team

July 30, 2024

Can we take a minute to appreciate Jel and the customer service team? THEY ARE INCREDIBLE. I've never seen such dedicated, quick, polite and extra customer service in my entire life. I went in to just ask a question and they legit gave me free stuff on my plan. Where would you get that? I can't actually express my gratitude. I won't even talk about the app much. It is beyond useful if you want to stand out and build a community and their UI makes it so much easy to set up everything. Totally recommended from me.

Tharros Brand
Greece
4 days using the app
Rivo replied July 31, 2024

Wow, thank you for your amazing review! We’re thrilled to hear you had such a positive experience with our team. Enjoy the perks, and we’re here whenever you need us!
- Kevin & Rivo Team

May 21, 2024

Works great and awesome customer service!

Courtside Collectibles
United States
About 3 years using the app
Rivo replied May 23, 2024

Awesome! We're thrilled you're enjoying the app and our service. Thanks for the support! 😊👍
- Kevin & Rivo Team

September 11, 2024

Great experience! We just started to use this app and feels really good as of now!

HAHA Meal
United States
1 day using the app
Rivo replied September 13, 2024

Thanks for sharing your experience! We're glad to hear it's going well as you start using our app. 😊
- Kevin & Rivo Team

August 27, 2024

Parfait !

Nos amis à pattes
France
2 days using the app
Rivo replied August 28, 2024

Merci ! Nous sommes ravis que vous le pensiez. Nous sommes là pour continuer à vous offrir une expérience exceptionnelle !
- Kevin et l'équipe Rivo

July 27, 2024

Great app! The support is excellent! Tried different loyalty apps before, but this is definitely by far the most flexible one and most likely suitable for many different kinds of loyalty programs.

Koiratarvike Haukkula
Finland
4 days using the app
Rivo replied July 29, 2024

Thanks for the fantastic review! We're thrilled our app meets your loyalty program needs so well. Here to support you anytime!
- Kevin & Rivo Team