Reviews (2,291)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

August 21, 2024

Rivo has been an exceptional app & company to work with! Top notch service, especially from Bryan on the support team.

PetHub
United States
5 days using the app
Rivo replied August 23, 2024

Thanks for your kind words! We're thrilled to have you with us and proud to provide top-notch service. 😊
- Kevin & Rivo Team

July 18, 2024

much love for support they even provided some tips that are going to revump my store significantly

Queenlly
Poland
22 days using the app
Rivo replied July 22, 2024

So glad we could help revamp your store! Thanks for the love, and we're here whenever you need more tips! 😊
- Kevin & Rivo Team

August 27, 2024

Very helpful staff. Abbie was quick to assist me.

Clackt Accessories
United States
About 2 months using the app
Rivo replied August 28, 2024

Thanks for your feedback! We're glad our staff could assist you quickly. Here whenever you need us!
- Kevin & Rivo Team

October 19, 2024

This application is wonderful, I just finished setting it up on my shop and I have to say I'm really excited. I also contacted support and the operator Pete was really very kind and professional.

Noveira Italia
Italy
About 2 hours using the app
Rivo replied October 21, 2024

We're thrilled you're excited about the app and had a great experience with customer service! Thanks for sharing your enthusiasm and kind words. 🌟
- Kevin & Rivo Team

August 19, 2024

Great support and easy to use, really happy

NU CULT Clothing
Australia
25 days using the app
Rivo replied August 21, 2024

Thanks for sharing your positive experience. We're here to make things easy and support you all the way!
- Kevin & Rivo Team

October 8, 2024

Abbie was super attentive, helping me with whatever I needed.

Tout Decora
Brazil
10 days using the app
Rivo replied October 10, 2024

Thanks for the kind words! We're so glad our support team could assist you with everything you needed! 😊
- Kevin & Rivo Team

Edited September 24, 2024

Great customer service!!
Really good app!!

Home Of Honey
United Kingdom
24 days using the app
Rivo replied September 1, 2024

Wow, what a review! We're overjoyed to hear our support team made such a great impression, and thrilled you're finding the app effective for customer retention. Thanks for the awesome feedback and looking forward to your next chat!
- Kevin & Rivo Team

October 5, 2024

Amazing support from Arianne. Good app with generous free tier. I'm just getting started, but so far looks like they've got lot of things covered in the free tier.

Elysian Loom
United States
About 2 hours using the app
Rivo replied October 7, 2024

Great to hear you're off to a good start with us! Enjoy all the features our free tier has to offer. Thanks for the shoutout! 😊
- Kevin & Rivo Team

July 29, 2024

Great. Always so helpful when I have a question

Matt’s Dugout Sports Cards
United States
2 months using the app
Rivo replied July 31, 2024

Thanks so much for your kind words! We're always here to help if you have any more questions. 😊
- Kevin & Rivo Team

June 25, 2024

I must say It is awesome App, and their Customer Care Service is good Specially thanks to Mr. Paul for his kind response.

Confiance Co
Pakistan
4 months using the app
Rivo replied June 26, 2024

We're thrilled that you think our app is awesome! Our customer care team is here to help anytime. Thanks for your kind words! 😊
- Kevin & Rivo Team