Reviews (2,354)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

October 10, 2024

Abbie provided amazing customer service as we were onboarding! We haven't used the app in depth yet, but the onboarding was via a well thought out workflow and we appreciate a nice design.

Cogs Dogs
United States
About 1 hour using the app
Rivo replied October 14, 2024

Thanks for sharing your experience! We're glad the onboarding process was smooth for you. Enjoy using the app, and we're here if you need any help! 😊
- Kevin & Rivo Team

Edited September 2, 2024

Paul was very helpful, responsive and friendly. He even suggested additional changes I could make to improve my website totally unprompted. Great service!

Hibernicis
Hong Kong SAR
3 months using the app
Rivo replied July 9, 2024

Thanks so much for your kind words! We're thrilled about your positive experience and are always here to help. Appreciate your recommendation!
- Kevin & Rivo Team

August 27, 2024

Customer Service with Abbie was very nice.

FM2050
United States
27 days using the app
Rivo replied August 29, 2024

Thank you! We're glad you had a nice experience with our customer service. We appreciate your feedback!
- Kevin & Rivo Team

August 27, 2024

Very helpful staff. Abbie was quick to assist me.

Clackt Accessories
United States
About 2 months using the app
Rivo replied August 28, 2024

Thanks for your feedback! We're glad our staff could assist you quickly. Here whenever you need us!
- Kevin & Rivo Team

August 9, 2024

best support and easy to build page and functions

KALVERO
Hong Kong SAR
About 2 months using the app
Rivo replied August 11, 2024

Thanks for your kind words! Thrilled to hear you're enjoying our support and finding the app user-friendly. 😊
- Kevin & Rivo Team

August 9, 2024

I had a great experience with Abbie! She was super helpful with my questions and gave awesome suggestions for my online store. The app works perfectly with Shopify, making things so much easier. Big thanks to Abbie!

Cute & Carried
Canada
1 day using the app
Rivo replied August 11, 2024

Thanks a ton for your awesome feedback! We’re glad our support could help you out, and that the app is making your Shopify experience easier. 😊
- Kevin & Rivo Team

July 27, 2024

Great app! The support is excellent! Tried different loyalty apps before, but this is definitely by far the most flexible one and most likely suitable for many different kinds of loyalty programs.

Koiratarvike Haukkula
Finland
4 days using the app
Rivo replied July 29, 2024

Thanks for the fantastic review! We're thrilled our app meets your loyalty program needs so well. Here to support you anytime!
- Kevin & Rivo Team

November 11, 2024

Very happy I chose this app. Arianne was great from the moment we started chatting. Very kind and helpful. She helped me realize that I was missing something on my Shopify store and offered a quick remedy. Very grateful for her expertise and assistance. Thank you Arianne!

Cove Collective™️
Canada
26 minutes using the app
Rivo replied November 12, 2024

We're so glad to hear about your positive experience with our support team and that we could help enhance your store! Thank you for choosing our app and for your wonderful feedback. 😊
- Kevin & Rivo Team

November 12, 2024

I've had a fantastic experience with the app and the support team! The app is easy to use, and it has everything I need to manage my loyalty program effectively. Abbie, from support, has been incredibly helpful and responsive. I truly appreciate the quick assistance and the clear communication. Highly recommend this app to anyone looking for a simple yet powerful solution for their business!

JDPDC
Spain
17 minutes using the app
Rivo replied November 14, 2024

Thanks so much for your recommendation! We're delighted to hear about your positive experience with our app and support team. We're here to help anytime you need us!
- Kevin & Rivo Team

July 15, 2024

This app is excellent! I faced some challenges initially due to my lack of understanding, but the support team was incredibly helpful.

Swanky Bella Boutique
United States
3 months using the app
Rivo replied July 17, 2024

We're thrilled you find our app excellent! Don't hesitate to reach out anytime you need further assistance. Happy to help!
- Kevin & Rivo Team