Reviews (2,291)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

August 1, 2024

Team was extremly supportive, great services

DVA
Kenya
26 days using the app
Rivo replied August 2, 2024

Thanks for your kind words! We're thrilled to hear you had a great experience with our team. 😊
- Kevin & Rivo Team

July 8, 2024

Been helpful. Good experience so far.

Lumos Lineage
United States
26 days using the app
Rivo replied July 10, 2024

Thank you! We're thrilled you've had a good experience so far. Let us know if there's anything else we can assist you with!
- Kevin & Rivo Team

July 25, 2024

The app works perfectly and the support team is excellent, especially Arianne, thank you very much

Nokta Optik
Türkiye
3 days using the app
Rivo replied July 29, 2024

Thank you for your great review! We're so happy to hear you're pleased with the app and our support team. 😊
- Kevin & Rivo Team

Edited August 19, 2024

The customer service is really helpful and patient! Especially Paul

Celebritips
United States
About 1 month using the app
Rivo replied July 11, 2024

Thank you! We're here to help anytime you need assistance.
- Kevin & Rivo Team

August 27, 2024

The app has many features and is perfect for your online store. We sell cosmetics and are very happy with it. Customer support is exceptional

Cosmetici professionali per tutti
Italy
About 1 hour using the app
Rivo replied August 28, 2024

Thanks for your wonderful review! We're delighted our app fits so well with your cosmetics store and that our support team could impress. Here to help anytime!
- Kevin & Rivo Team

October 15, 2024

I loved the app and the assistance from Bryan.

TECHPULSE
Qatar
2 days using the app
Rivo replied October 17, 2024

Thanks for the love! Thrilled to hear our support team could help out. Reach out anytime you need us!
- Kevin & Rivo Team

July 4, 2024

the staff is very friendly and offered me a lot of great features for free
they provide everything we need
Thank you, Rivo team.

Daraq.store
Azerbaijan
1 day using the app
Rivo replied July 8, 2024

Thank you for your kind words! We're thrilled you're enjoying our service and the free features. Your satisfaction means a lot to us!
- Kevin & Rivo Team

October 13, 2024

Excelente atención de Arianne, quien no solo resolvió mi solicitud, sino que también me dio valiosos consejos para mejorar mi tienda. ¡Gracias!

Bottles Up!
Chile
2 days using the app
Rivo replied October 15, 2024

¡Gracias por tus amables palabras! Estamos encantados de poder ayudarte y brindarte consejos para mejorar tu tienda. ¡Siempre estamos aquí si necesitas más ayuda! 😊
- Kevin y el equipo de Rivo

June 16, 2024

The app is great but the customer service is UNBELIEVABLE. They will walk you through any issues you have, step by step and stay with you until its fixed.

Wreaths of Bloom
United States
About 2 months using the app
Rivo replied June 18, 2024

Thank you for your kind words! We're delighted you're happy with our app and customer service. We're here to help anytime you need us!
- Kevin & Rivo Team

August 30, 2024

Fast and easy set up. Great support from Jel on the support team in sharing help guides and unlocking useful features for my account. Looking forward to exploring this app more over the next few weeks and driving loyalty/referrals. Thank you!

Barkingham Singapore
Singapore
27 minutes using the app
Rivo replied September 1, 2024

Thanks for your feedback! We're glad the setup was fast and easy and that our support team could enhance your experience. Excited for you to explore more and drive loyalty. Enjoy the app!
- Kevin & Rivo Team