Reviews (2,291)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

October 14, 2024

Rivo à un service client très réactif et efficace. Je recommande l'app qui fonctionne très bien :)

Team Nutrition
France
6 months using the app
Rivo replied October 15, 2024

Merci pour votre recommandation et vos aimables mots concernant notre service client ! Nous sommes ravis que notre application fonctionne bien pour vous. 😊
- Kevin et l'équipe Rivo

August 24, 2024

Pete was very attentive and managed to answer my questions very clearly. I'm in the test phase but the application promises a lot and is very simple to configure. I'll be back in a few weeks to give you more complete feedback.

TAI DAI
Brazil
About 1 hour using the app
Rivo replied August 26, 2024

Thanks for sharing your initial thoughts! We're glad the setup went smoothly. Looking forward to your detailed feedback soon!
- Kevin & Rivo Team

August 26, 2024

Abbie was such a huge help. I'm super excited to start playing around with this app!

Vinyl Daisy Shop
United States
15 minutes using the app
Rivo replied August 28, 2024

Fantastic to hear! We're excited for you to explore all the app has to offer. Thanks for the great feedback!
- Kevin & Rivo Team

June 17, 2024

Friendly employee and solved my problem. Thanks a lot!

Knightsmen Grooming
Canada
4 months using the app
Rivo replied June 18, 2024

Thank you for your feedback! We're glad our team could assist you effectively. Let us know if you need anything else in the future!
- Kevin & Rivo Team

September 16, 2024

Tried some of the most reviewed options for the category, Rivo is the most capable. And not only that customer service team is lovely!

Ephes | Official Site | 10% Off Your First Order |
United States
25 minutes using the app
Rivo replied September 18, 2024

Thanks for choosing Rivo! We're thrilled you found it the most capable option and enjoyed our lovely customer service team. Your support means a lot to us! 😊
- Kevin & Rivo Team

October 22, 2024

Easy to use and friendly customer support.

Nylosi Organics
United States
About 7 hours using the app
Rivo replied October 24, 2024

Glad you find it easy to use and our support friendly! Thanks for the great review. Here to help anytime! 🌟
- Kevin & Rivo Team

July 1, 2024

Great app and great support! Very impressed

i-Krave Chinese Kitchen
United Kingdom
Almost 2 years using the app
Rivo replied July 3, 2024

Thank you so much for your kind words! We're thrilled you're enjoying the app and our support. Let us know if you need anything else!
- Kevin & Rivo Team

October 8, 2024

I will definitely recommend Rivo to others. Arianne, the person who chatted with me, was very helpful and engaging.

A Humbles Creation
United States
21 minutes using the app
Rivo replied October 10, 2024

Thank you so much for the recommendation! We're glad to hear our team was helpful and engaging. 😊
- Kevin & Rivo Team

July 5, 2024

Customer service with Jel was amazing!

The Natural Lather
United States
About 1 month using the app
Rivo replied July 8, 2024

Thanks so much! We're thrilled you had a great experience with our customer service team. Your feedback is truly appreciated! 😊
- Kevin & Rivo Team

July 25, 2024

The support is amazing. Very helpful. Can't wait to launch and test everything completely out!

Perfect Blend Body Care
United States
About 2 hours using the app
Rivo replied July 29, 2024

Thanks so much for your kind words! We're thrilled to hear you're happy with our support and can't wait for your launch. Best of luck!
- Kevin & Rivo Team