Reviews (2,496)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and sales through loyalty and referral programs. It's noted for its easy setup, integration with Shopify, and features like tiered programs and POS integration. The customer support team is praised for being responsive and offering personalized help. Merchants are satisfied with its performance in managing loyalty programs and enhancing customer loyalty.
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I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!
We're so glad we could help you out during the busy season! Thanks for the kind words—happy to assist anytime, even on special occasions. Let us know if you need anything ...
I had an amazing experience with Rivo's customer service! Abbie went above and beyond to assist me and made the entire process so smooth. She was not only knowledgeable but also incredibly patient and kind, ensuring all my questions were answered. Her exceptional support truly stood out and made me feel valued as a customer. Thank you, Abbie, for your outstanding help—I highly recommend Rivo!
We're overjoyed to hear about your positive experience! Thanks for the wonderful review and for recommending Rivo. We truly appreciate it! 😊
- Kevin & Rivo Team
Super happy with the App. Sometimes a little tricky but the customer service is on point! Abbie & Jel helped me very quick and were super friendly. More than glad that I decided to get this App especially for the excellent customer service ♥
Oh and another vote that the tier rewards should be more like "lifetime"
I have for example at 500 points the silver tier with "free shipping" and I would be ...
Thank you for the amazing feedback! We're so glad you're happy with the app and our customer service. We appreciate your suggestion about lifetime rewards and will definitely ...
Dan provided exceptional customer service. Polite, timely and helpful. I got my issue resolved quite quickly. Furthermore, my issue was a technical issue which is notorious for taking time. In my case, Dan escalated to the relevant team and that team resolved it quickly.
The app itself is good and does everything we need it to. I recommend it.
Thank you for the fantastic review! We're so glad our support team was able to resolve your technical issue quickly. We appreciate your recommendation and are here to help ...
Very fast, super nice support that responds to questions very quickly!
Thank you for the great review! We're so happy to hear that our support was quick and helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you! ...
Abbie went above and beyond helping me with getting all set up for my Shopify store. She not only solved my problem but gave me tips on how to improve my stores appearance and function.
We're thrilled to hear that our support went above and beyond to help set up your store and provide useful tips. We’re always here to help as you continue improving your ...
Working with Pete at Rivo Loyalty Rewards Referrals was an absolute pleasure! His expertise and professionalism are truly unmatched. Not only did he take care of exactly what I needed, but he went above and beyond to ensure everything was perfect—and he did it all in less than 30 seconds! Pete made the entire process seamless, and his attention to detail and commitment to exceptional service left ...
Thanks for your amazing feedback! We're thrilled to hear that our support team exceeded your expectations and made the process seamless. We appreciate your recommendation and ...
I just want to say a big THANK YOU to Abbie, she is a star!
She helped me very quickly, in a professional and friendly at the same time manner, and made me feel a valued customer!
Once again THANK YOU Abbie!
Thank you for the wonderful feedback! We're so glad to hear you had such a positive experience. We truly appreciate your kind words, and we're always here if you need ...
Bryan was incredibly prompt, professional and friendly. Helped me get everything sorted and gave me encouragement to continue following this little dream. Thanks Bryan!
We're so glad to hear our support was prompt, professional, and encouraging. It’s great to know we could help you with your dream—keep going, and we’re always here if you ...
Some of the best support of any app. Sent weeks searching for a good loyalty app, and this one shined, the support is second to none and is great when your a active business owner on a crunch, with little knowledge about code related stuff. Always there to help and cant wait to launch the store with Rivo!
Amazing! We're so glad Rivo stood out for you and that our support team could make things easier. Best of luck with your launch—we're here whenever you need us! 🚀
Kevin & ...