Reviews (2,291)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.
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This app is very easy to use and the customer service I have experienced is top notch!
Thank you so much for your kind words! We're thrilled you find our app easy to use. Our team is here to help whenever you need us!
- Kevin & Rivo Team
Best in Class Customer Support
Thank you for your feedback! We're delighted you found our customer support to be top-notch. We're here for you whenever you need assistance!
- Kevin & Rivo Team
Listed under the available rewards you can offer was "Commission"; that reward was not available (at least in the free version).
Hi Brian,
I'm sorry for your experience so far using the app. We store credit as a referral reward – which essentially acts as a commission for referring friends, as you can earn credit for every friend you refer. I'm more than happy to set up a referral campaign and the app to function this way for you. I updated our app listing to reflect a more accurate representation of that.
I reached out over email there to help make things right.
Cheers,
James
Best service in a while Arianne needs a pay rise so kind and friendly and got everything sorted on my account thank you
Thank you so much for your kind words! We're thrilled to hear you had a great experience. Your feedback means the world to our support team!
- Kevin & Rivo Team
Really good.
Thanks so much for your review! We're thrilled you're happy with our service. 😊
- Kevin & Rivo Team
Thanks to Paul and Jel, for making the whole setting progress fluently!
We're thrilled to hear your setup went smoothly! Thanks for your feedback, and we're here whenever you need us. 😊
- Kevin & Rivo Team
Good Experience.
Thanks for sharing your experience! We're glad it was a good one. Here if you need anything else! 😊
- Kevin & Rivo Team
Just started using Rivo, everything is okay. Customer service is superb. Thanks Jel !!!
Glad to hear you're enjoying Rivo and our customer service! Thanks for choosing us, and we're here whenever you need help! 😊
- Kevin & Rivo Team
Goes above and beyond to make a great first impression
Thanks for your kind words! We're thrilled to make a great first impression and look forward to serving you again!
- Kevin & Rivo Team
I recently started using the Rivo app and have been thoroughly impressed with its functionality and user-friendly interface. What made my experience even better was the exceptional customer service provided by Abbie. She was incredibly helpful and patient, answering all my questions promptly and thoroughly. Her support made navigating the app and utilizing its features much easier. I highly recommend the Rivo app, and a special shout-out to Abbie for her outstanding assistance!
Thank you so much for your fantastic review! We're delighted about your positive experience with our app and customer service. Your shout-out means the world to us!
- Kevin & Rivo Team