Reviews (2,291)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.
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This App can NOT yet reward customers with Gift Cards. It instead gives a discount code so the customer can buy themselfes a voucher and they can then redeem in another purchase. However the friendly support and team is promising to add this and I hope to be able to use this soon. 5 stars if they add this feature.
Thank you for your feedback and for trying Rivo Loyalty! I'm so sorry for not having this feature available yet. As mentioned by our merchant success team, you can still add a gift card as a 'free product' reward in the app, which is a great workaround we've seen other merchants have success with.
Building out the feature to reward customers with gift cards is definitely on the roadmap for release, and I've asked our head of engineering to bump this up in priority as well.
I've added your vote to the feature request and when we release it, we'll reach out and let you know!
Cheers,
James & the team at Rivo :)
I have verified the functionality and it has nice features and works well. Thank you for this free app.
Thanks for the 5-Star review! 🤩Best wishes, Katherine
Just amazing. I tried installing other loyalty app for my store but it won't install and i spent a lot of time trying to fix installation related problems. Rivo was super easy. installed quickly, configured in minutes and launched within hours.
Support is super responsive and helpful
Thanks for the amazing review! 🙌 Our support team is always here, ready to lend a helping hand 🤝 Let us know if you need anything else.
- Lea & Rivo Team
Just downloaded the app and it seems to work great so far. The set-up is simple to follow and when I needed some help, Abbie, jumped right in and straighten things out for me. Abbie also gave me feedback about my website which was beyond her call of duty. I love it when people go out of their way to help. Thanks Abbie, and thanks Rivo.
We appreciate your business and are thrilled to see you using our app. Our team is here to help you every step of the way. If you have any further questions or concerns, please feel free to contact us.
Best regards, Kevin
Pete was great to work with! He help me out with not only the app but also with some tips on my Shopify page! He goes above and beyond and you can tell he is passionate about his job which helps me to do what I am passionate about.
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
I use Rivo's other apps and have been happy, so I'm expecting more of the same with this. Great customer service!
Wonderful! 🎉We greatly appreciate you using our apps, and we are always here anytime you need us. Thank you so much for the positive feedback! All the best, Kevin
Just signed up and haven't used the app's features yet, but I am at least pleased with how easy it was to set-up and the awesome assistance I received from Vicky to make sure I was set up for success!
You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin
If I could leave 10 stars on this review I would! Fast, easy to communicate with and beyond helpful customer service. Abbie is a fantastic representative of a great brand.
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Our team here at RIvo will be delighted to assist you.
All the best, Kevin
I'm thrilled to have this feature for my customers. I know I personally love it when my fav shops offer a rewards program! As a small business, we can't always afford to put money into these 'extras' when we're starting out as it really adds up, but this app helps us offer the same perks as the bigger companies that use paid apps. Loyalty Hero has loads of customizable features in the free version so you don't feel like you're limited at all. Great customer service too. As someone who is new to shopify & trying to figure out all these apps/widgets, they quickly responded & helped me with my question :)
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses, and we are so excited to help contribute to you and your business's success. If you ever need anything, we are here for you anytime! Much appreciated, Kevin
Maria went above and beyond to satisfy my request today! A simple question I had, and she earned a forever customer by her professionalism, communication and kindness! Thank you!
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin