Reviews (2,291)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

July 7, 2024

quick to respond and was very kind!

Emotion
United States
About 20 hours using the app
Rivo replied July 8, 2024

Thanks for your kind words! We're glad to hear you had a great experience. 😊
- Kevin & Rivo Team

May 14, 2024

Amazing extension and support. Rivo team is available and always improving their solution, it's perfect.

ÖKO EUROPE
France
3 months using the app
Rivo replied May 16, 2024

Thanks a bunch! We're thrilled you love our extension and support. Continuous improvement is our goal, so stay tuned for even more greatness!
- Kevin & Rivo Team

June 26, 2024

Great service for my store. Helpful customer service. Great app overall.

APEX | Clothing Company
United States
About 9 hours using the app
Rivo replied July 1, 2024

Thank you for the positive feedback! We're delighted to hear you're happy with our service and find our app helpful for your store!
- Kevin & Rivo Team

July 28, 2024

Super service client ! Abbie a su m'aiguiller et même me donner des conseils sur mon site internet. J'ai beaucoup apprécié ! Merci !

Switching Nails
Canada
About 5 hours using the app
Rivo replied July 30, 2024

Heureux de pouvoir vous aider ! Merci pour le message ; nous sommes heureux d'avoir pu vous aider avec votre site Web. 😊
- Kevin et l'équipe Rivo

May 19, 2024

I am very satisfied with your service and the care for my business, and a special thanks to Paul.I appreciate his dedication and attention to detail. Thank you for all that you do!I highly recommend your services to anyone looking for top-notch quality and professionalism. Keep up the great work!

CrystalQuartz Creations
Canada
4 days using the app
Rivo replied May 20, 2024

Thank you for your kind words! We're thrilled to have met your expectations and look forward to continuing to provide top-notch service.
- Kevin & Rivo Team

April 22, 2024

Dealt with Abbie this evening she was extremely helpful and professional sorting my issue out! Thanks again Abbie

Bean & Brew Co.
United Kingdom
About 1 year using the app
Rivo replied April 24, 2024

Great to hear that we were able to help you out! Thank you for sharing your positive experience!
- Kevin & Rivo Team

June 29, 2024

Hi, I am not using the app, how can I delete all the data in my site?

ALECRIM.lab
Brazil
37 minutes using the app
Rivo replied July 1, 2024

Hi ALECRIM.lab team! Please reach out to our customer service via chat for assistance with deleting your site data. We're here to help!

July 19, 2024

great customer service ! helps out heaps with questions and fast service all round.

XEXYMIX
New Zealand
21 minutes using the app
Rivo replied July 22, 2024

So glad to hear you're happy with our service! Thanks for the kind words about our speed and helpfulness. Here whenever you need us! 😊
- Kevin & Rivo Team

July 16, 2024

Great and bryan was so friendly and helpful

Sonic Online Shop OM
Oman
About 8 hours using the app
Rivo replied July 19, 2024

So glad to hear our support team was helpful and friendly! Thanks for the great review!
- Kevin & Rivo Team

September 11, 2024

Friendly service!

Implant Club
United States
About 1 hour using the app
Rivo replied September 13, 2024

Thanks for your feedback! We're glad you enjoyed our friendly service. 😊
- Kevin & Rivo Team