Reviews (2,494)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and sales through loyalty and referral programs. It's noted for its easy setup, integration with Shopify, and features like tiered programs and POS integration. The customer support team is praised for being responsive and offering personalized help. Merchants are satisfied with its performance in managing loyalty programs and enhancing customer loyalty.

November 1, 2022

I'm giving a 4 star for customer service. Abbie helped to understand how to use the app and some extra information to get better results for my store. She was very helpful and nice. Thanks again Abbie! Will change star rating after I see the results of using app but I think it will change to a 5 star.

Forever Empowered Creations
United States
About 2 years using the app
Rivo replied November 8, 2022

Hi, Forever Empowered Creations team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be fantastic! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you!
Best regards, Kevin

Edited September 25, 2021

It is a good app and easy to use. It is pretty and user friendly, however it is not translatable in one language OR another, so if you need two languages, you have to show them both at the same time.

Mariposa biocosmétiques
Canada
About 2 years using the app
June 13, 2022

I am still learning the app and what it offers but so far I find it to be user friendly. I had amazing customer service via the web chat with Abbie. She was very helpful. I have no complaints!

Pitbull Coffee Co.
United States
Almost 2 years using the app
Rivo replied June 16, 2022

Hey Pitbull Coffee Co!
Just checking in to see how you are liking the app so far. Our goal is for you and all Shopify merchants to have a 5-Star experience with our apps. Was there anything that you were unsure about or are there any questions that we can help answer?
Feel free to let us know via chat and we would be happy to assist.

Much appreciated, Kevin

February 16, 2022

Having a loyalty program has certainly encouraged our customers to return. The customer service is quick to respond to questions I have had and help me with some of the details when setting up. I would highly recommend!

Team Sports Gift
United States
Almost 2 years using the app
Edited April 16, 2024

I really enjoy the app for my small business, and I'm using the free version! Super surprised at how quick the customer service is and how helpful they are. It's hard to come by that now a days. Jel was great with helping me with the few questions I had!

QueenlyNails
United States
Almost 2 years using the app
Rivo replied June 20, 2022

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! Best regards, Kevin

August 19, 2023

The app is good and easy to use for my customers. The customer service is awesome, quick and helpful responses. I just hate they nearly doubled their prices but it's still not as expensive as some other apps. I definitely would recommend to others.

Stylish Diva Boutique
United States
Over 1 year using the app
Rivo replied August 22, 2023

Thanks for the review! We're glad you find our app easy to use and the customer service helpful. We appreciate your feedback. While our recent price increase was necessary to introduce new features, we understand your concern. Please let us know if there's anything we can do to improve your experience further. We value your satisfaction and appreciate your recommendation!
- Lea & Rivo Team

May 23, 2022

This app was very helpful in helping in creating new ways to obtain and hold onto new customers in an effective manner. Pete had excellent customer service and was a great help.

Cold One Collective
Australia
Over 1 year using the app
August 23, 2021

Just getting started but it was quick and easy to setup. Customer service responded in seconds. Now its time to see how it works.

Darling Hair Beauty Supply | USA
United States
Over 1 year using the app
Rivo replied August 27, 2021

Hey, Darling Hair Beauty Supply | USA team! 🙂 Just checking in to see how you are liking the app so far. Our goal is for you and all Shopify merchants to have a 5-Star experience with our apps. Was there anything that you were unsure about or are there any questions that we can help answer? Feel free to reach out to us at support@boosterapps.com and we would be happy to assist. All the best, Kevin

April 29, 2021

Super easy to set up! I love that this app gives me a way to connect with my customers on a different level. I only gave it 4 stars because I haven't gone active yet. I will update it to 5 stars if the program launches well! THANK YOU for making this free!

ISA Reign
United States
Over 1 year using the app
May 7, 2023

I really do like the versatility of this app! Abbie was amazing! She was very helpful in helping me resolve my issue. I would definitely recommend giving this app a try!

CLASSY CLOSET BOUTIQUE
United States
Over 1 year using the app
Rivo replied May 8, 2023

Thank you very much for taking the time to review our app! We appreciate it a lot. Let us know if there's anything else we can do to make your experience with our support team even better. We always welcome feedback and suggestions from our customers and value your opinion. We would be delighted to hear from you! ❤️ - Lea, Rivo Support Manager