Reviews (2,349)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.
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The app is excellent, easy to set up, and has fantastic customer service. Thank you, Paul, for your assistance, quick responses to my inquiries, and for helping me maximise the application's potential.
Thank you for your wonderful review! We're thrilled you find the app excellent and our service helpful. We're always here to assist and support you! 😊
- Kevin & Rivo Team
Great fast support and got it resolved
Awesome to hear we got it resolved quickly for you! Thanks for the feedback. Here whenever you need us! 🌟
- Kevin & Rivo Team
Rivo have help get 7 orders within 7 days after installed. And pete are very kind and helpful. i think RIvo should be best and have most reasonable price.
We're so glad to hear Rivo helped boost your orders and that you found our customer service helpful! Thanks for the fantastic feedback. 😊
- Kevin & Rivo Team
So far the service and set up have been wonderful and easy.
Thanks for your kind words! We're glad you're finding everything easy and enjoyable. If you need anything, just let us know!
- Kevin & Rivo Team
I reached out to Paul for a couple of questions. He was very quick to assist me. I was a little bummed to find out there isn't a way for customers to enter text on question based "ways to earn" tasks within the app like a couple of other apps offer and the only work around is to create a form with a separate URL or something. Hopefully an in app question/form option comes in the future since it really is a great app. Either way, Paul was great and gave me the little bit of code I needed for the landing page in like 5 seconds.
Thanks for your feedback! We're glad our support team was quick to help. We appreciate your suggestion and will keep it in mind for future updates. Happy to hear you're enjoying the app overall!
- Kevin & Rivo Team
Thank you Pete,
You are awesome buddy. As a older guy learning new concepts and apps can be difficult but the more work I put in the better the end result. Pete just helped out so much this morning and didn't once make me feel like I didn't belong. Mickey b
We're so glad to hear that we could help make your learning experience positive and supportive! Thanks for the awesome feedback, and you absolutely belong here! 😊
- Kevin & Rivo Team
I don't know how to speak English very well but the boy was very kind and helped me with whatever I needed. Thank you so much
Thank you for your honest feedback. We're sorry to hear about the billing issues and the limitations you've experienced. We're continually working to improve and appreciate your patience. Your insights are invaluable to us.
- Kevin & Rivo Team
Thank you very much for Arianne's help, she is really great. I believe that everyone who knows her knows that she is not only excellent, but also a very good person. This is why I love her so much. If possible, I would like to get to know Arianne because she is really excellent. Finally, I wish her happiness every day. Love you, Arianne.
Thank you so much for your heartfelt review! We're thrilled to hear that our team member made such a positive impact. We'll be sure to pass along your kind words. Wishing you happiness every day! 😊
- Kevin & Rivo Team
(Updated Review 8/12)
Rivo is a great app at an affordable price. We had a hiccup in the past, but they sincerely took ownership of the problem and made it right. Don't pass on Rivo, your customers will thank you.
Hey Brandon,
I'm so sorry for your experience with support. I can see you were waiting a few days for a response. Regarding the actual page load on mobile – I believe this is now resolved.
I sent you over an email to help make things right there.
Cheers,
James
Abbie was fast, friendly and went the extra mile. You don’t see that often in service support. Thank you!
Thank you for the kind words! We're so happy to hear our team could go the extra mile for you. 😊
- Kevin & Rivo Team