Reviews (2,349)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

October 4, 2024

Super fast and great support! The app has so much functions and possibilities. Thats great!

Arcadia Golf Shop
Germany
6 months using the app
Rivo replied October 7, 2024

Awesome to hear you’re loving the app and our support! Thanks for the great review! 🌟
- Kevin & Rivo Team

September 26, 2024

This is a great app with some minor quirks. However, there was always a workaround to do what I wanted. The support team is amazing. Annie, Abbie, Pete did a wonderful job and are quick to respond to any questions or concerns,

The Rani Glow
United States
26 days using the app
Rivo replied September 30, 2024

We're glad you're enjoying the app and found our support team helpful! Thanks for your great feedback and patience with the quirks. 😊
- Kevin & Rivo Team

August 15, 2024

Great support and fast response times. Lot of good documentation, some of it does seem to be outdated for the old way that they did landing pages but overall easy to get setup.

Vive Juicery
United States
3 months using the app
Rivo replied August 19, 2024

Thanks for your feedback! Glad you found setup easy. We’re updating our docs to keep everything current. Appreciate your support!
- Kevin & Rivo Team

August 26, 2024

Abbie was such a huge help. I'm super excited to start playing around with this app!

Vinyl Daisy Shop
United States
2 months using the app
Rivo replied August 28, 2024

Fantastic to hear! We're excited for you to explore all the app has to offer. Thanks for the great feedback!
- Kevin & Rivo Team

October 9, 2024

Great software, great customer support, I will be using a paid plan soon.

Divinch
United States
About 1 month using the app
Rivo replied October 10, 2024

Thanks for the awesome review! We're thrilled you love the software and support. Excited to have you on a paid plan soon! 😊
- Kevin & Rivo Team

September 2, 2024

Abbie was very nice, she helped me removed the rivo watermark. very kind also gave me encouraging words and uplift on how to open my first Shopify store.. thank you Abbie! 10/10 recommend
-diamond from SarielScent.

SARIEL SCENT
United States
28 days using the app
Rivo replied September 4, 2024

Thank you for the wonderful review and recommendation! We're thrilled about your positive experience and are glad we could assist with your Shopify store setup. Here to support you anytime!
- Kevin & Rivo Team

October 7, 2024

So far the team has been really helpful and quick to respond! Thanks!

Nomad CPH
Denmark
4 months using the app
Rivo replied October 8, 2024

Thanks for the kind words! We're so glad to hear our team has been helpful and responsive. We're here whenever you need us! 😊
- Kevin & Rivo Team

November 1, 2024

Rivo has been incredibly user-friendly and efficient. The support team, especially Bryan, provided invaluable assistance during our setup, ensuring a smooth and seamless integration.

Origenere
United States
4 days using the app
Rivo replied November 4, 2024

We're thrilled that you found Rivo user-friendly and our support team helpful during your setup. Thanks for choosing us, and we're here to assist you anytime you need further help!
- Kevin & Rivo Team

October 31, 2024

I had a great experience with Abbie. She answered all of my questions and even clarified a few terms for me. I thought her customer service was excellent! 5 stars all the way. I will add this to my other online store as well!

kay goods.
United States
1 day using the app
Rivo replied November 4, 2024

We're thrilled you had a great experience and appreciate the 5-star rating. Thanks for planning to add us to your other store too!
- Kevin & Rivo Team

October 16, 2024

Awesome team, awesome apps not just this one they have others too! Pretty good...

Silvershine llc
United States
11 days using the app
Rivo replied October 18, 2024

Thanks so much! We're glad you're enjoying our apps. Here's to more awesome experiences with our team! 🌟
- Kevin & Rivo Team