Reviews (2,496)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and sales through loyalty and referral programs. It's noted for its easy setup, integration with Shopify, and features like tiered programs and POS integration. The customer support team is praised for being responsive and offering personalized help. Merchants are satisfied with its performance in managing loyalty programs and enhancing customer loyalty.

October 30, 2024

App works how we need it, with little to no issues.

Any time I have contacted support, responses have been quick, precise, friendly, and more importantly resolve the issue. Arianne was amazing today <3

EasyBlanks.co.uk
United Kingdom
Almost 2 years using the app
Rivo replied November 4, 2024

We're glad the app fits your needs and our support impressed you! Thanks for the love. <3
- Kevin & Rivo Team

February 12, 2025

I'm joining the free program, staff is friendly and helpful via instant chat, great customer service.

Butter & Soap Co.
Canada
4 months using the app
Rivo replied February 14, 2025

We're so happy to hear that our friendly staff and instant chat support helped you. Enjoy the free program, and if you ever need anything, we're always here to assist!
- Kevin & Rivo Team

January 21, 2025

Brian helped me resolve my problem under 5minutes and even helped me on a future question I didn't ask yet. Thank you so much !

Solyluna Macrame
France
5 days using the app
Rivo replied January 22, 2025

That's awesome to hear! We're glad the support was quick and helpful. If you need anything else, just let us know! 😊
- Kevin & Rivo Team

November 23, 2024

ARIANNE was so helpfull she really took the time to explain for me how it works i am not an expert on websites and sahe made it feel so easy and didnt made me feel like i had no idea what i was doing

AC RENDON
United States
2 months using the app
Rivo replied November 24, 2024

Wonderful! We're glad our support made things easy and comfortable for you. Thanks for sharing your positive experience!
- Kevin & Rivo Team

January 6, 2025

Jel was great. All the other customer service was great as well.

BandsCo
United States
3 months using the app
Rivo replied January 8, 2025

Thank you for the wonderful feedback! We're thrilled to hear you had a great experience with our customer service team. We're here whenever you need us! 😊
- Kevin & Rivo Team

December 22, 2024

Arianne was really helpful and kind! Very good experience interacting with her. She pointed me to the right knowledge articles and even offered up additional design tips that I didn't ask for but are very useful and that I will implement! Thank you Arianne :)

P A L A I S
United States
3 days using the app
Rivo replied December 26, 2024

It's fantastic to hear you had a great experience and found the extra tips helpful! We always strive to provide valuable support. Thanks for your feedback, and if you need anything else, we're here for you!
- Kevin & Rivo Team

November 11, 2024

The support was amazing! The responses were super fast, even though I was taking some time to respond. Pete helped me out, gave me some nice tips, and was very patient with me. I'm new to the app, but so far setup has been pretty seamless.

Personals by Patrice
United States
About 1 month using the app
Rivo replied November 13, 2024

We're thrilled that our support team was able to assist you effectively and provide helpful tips as you navigate the new setup. Thanks for sharing your positive experience! 😊
- Kevin & Rivo Team

January 9, 2025

We got warmly welcome and the team was really helpful to support with any questions.

Rosey Isle
United States
15 days using the app
Rivo replied January 13, 2025

We're thrilled to hear you felt welcomed and supported. If you ever need anything else, we're always here to help! 😊
- Kevin & Rivo Team

December 7, 2024

one of the best customer service i ever had , very helpful specific and polite

Diva Style
Jordan
3 months using the app
Rivo replied December 8, 2024

Thank you for the kind words! We're thrilled you had such a positive experience. Always here to help! 😊✨
- Kevin & Rivo Team

December 6, 2024

It looks like a useful program. I’m still in the setup phase, but they’ve been very helpful in terms of support. It seems exciting. Special thanks to Dan for his support.

kudenrugs
United States
15 days using the app
Rivo replied December 8, 2024

Thank you! We're glad you're finding the setup process smooth and support helpful. Excited for you to explore all the app has to offer! 😊🚀
- Kevin & Rivo Team