Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

August 30, 2024

Great app and easy to navigate. Even with the free features, it's more than capable to start our loyalty program.

The team has been very helpful, professional and quick to assist (Jel has been super helpful and quick to help) with any enquiries and support. Would highly recommend giving this app a go.

The Camel Soap Factory
United Arab Emirates
8 days using the app
Rivo replied September 1, 2024

Thanks for the high recommendation and kind words! We're glad our app and team have met your needs for starting a loyalty program. We're here to assist anytime!
- Kevin & Rivo Team

October 28, 2024

Great App, supportive staff...what's not to love? Thanks so much Arianne :). You made my day!

Infants planet
Denmark
21 days using the app
Rivo replied October 30, 2024

Thanks for the awesome feedback! We're thrilled to hear we could make your day. 😊
- Kevin & Rivo Team

November 6, 2024

Dan was very helpful! I was having trouble for HOURS trying to customize our widget and he fixed this in under 5 minutes. Highly recommend Rivo.

Garden of Putain
United States
2 days using the app
Rivo replied November 7, 2024

Thank you so much! We're thrilled to hear support could resolve it quickly. 😊
- Kevin & Rivo Team

October 28, 2024

This isn’t my first loyalty app I have used, but so far it does exactly what I need for a small business. I can’t yet afford the costly apps with all the bells and whistles, but this one hits the mark. It’s straightforward and reliable, and I’m more than happy with it. Plus, their support team is prompt, friendly, and super helpful (thanks Paul)

VIP Essentials Soaps & Candles
Australia
About 24 hours using the app
Rivo replied October 29, 2024

Thanks for your thoughtful review! We're delighted to hear our app fits your business needs and that you've found our support team helpful and friendly. 😊
- Kevin & Rivo Team

August 7, 2024

For sure I dealt with Paul, he was great and responded right away and was very pleasant and great to work with . I hope everyone at least will try them out . They offer a free plan . So I recommend giving them a try

dare to be different artwork
United States
About 1 month using the app
Rivo replied August 8, 2024

Thrilled to hear you had a positive experience with our support team! Thanks for recommending us—happy to have you on board!
- Kevin & Rivo Team

October 12, 2024

For now only good words for the support and app! Great work guys, keep it up!

kickcasede
Germany
10 days using the app
Rivo replied October 14, 2024

Thank you for the great feedback! We're happy to hear you're enjoying the app and support. We'll definitely keep it up! 😊
- Kevin & Rivo Team

September 25, 2024

Arianne was quick and efficient with my inquiry

Emma's Sweets
Canada
Over 3 years using the app
Rivo replied September 27, 2024

We're glad to hear your inquiry was handled quickly and efficiently! Thanks for the feedback! 😊
- Kevin & Rivo Team

October 25, 2024

Really great support team !! They guided me from A-Z for integrating to my website. No regrets choosing Rivo over other loyalty programs. :)

Online India
United States
28 days using the app
Rivo replied October 27, 2024

Awesome to hear you had a great experience! We're glad you chose Rivo and are here for you every step of the way. 😊
- Kevin & Rivo Team

September 27, 2024

i like the app features and the helpfull team, great work keep on

Nutrascia
Egypt
4 months using the app
Rivo replied September 30, 2024

Thanks for the kind words! We're thrilled you like the app and our team's support. We'll keep up the great work! 😊
- Kevin & Rivo Team

September 2, 2024

The app is top-notch, and it makes everything so much easier. On top of that, the support team is absolutely incredible, they're responsive, knowledgeable, and always willing to help. Highly recommend

Lev Comida
Brazil
About 2 months using the app
Rivo replied September 4, 2024

Thanks for the high recommendation! We're thrilled you find the app top-notch and our support team helpful and knowledgeable. We appreciate your feedback and are here to assist anytime!
- Kevin & Rivo Team