Reviews (2,496)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and sales through loyalty and referral programs. It's noted for its easy setup, integration with Shopify, and features like tiered programs and POS integration. The customer support team is praised for being responsive and offering personalized help. Merchants are satisfied with its performance in managing loyalty programs and enhancing customer loyalty.

March 30, 2021

Nice and simple to use. There was simple introduction video that was easy to follow and setting up the program was simple. It will be nice to see how this benefits our company.

T-Volution
United Kingdom
About 1 month using the app
Rivo replied March 30, 2021

Thanks for the review T-Volution! Is there anything else we could have done to make this a 5-star experience? Feel free to send any feedback to feedback.boosterapps.com. Much appreciated, Katherine

January 9, 2024

Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.

Struck Apparel USA
Canada
26 days using the app
Rivo replied January 12, 2024

Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help!
- Lea & Rivo Team

February 20, 2023

I had Pete to help me out today, he was able to completely increase my customer limit on my store get rid of the 'powered by Rivo' branding at the bottom, and even moved the widget across the screen to not interfere with my other widgets for me.

Unplugged Oasis
Australia
22 days using the app
Rivo replied February 21, 2023

We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Just wondering if there are any areas you think we could improve upon? Let us know! We're open to feedback.
Thanks, Kevin

Edited January 1, 2022

not had chance to use properly yet but looks good so far customer service is good also fast response great staff

Unique Garden Creations
United Kingdom
19 days using the app
Rivo replied January 3, 2022

Thanks for the review, Unique Garden Creations! We'd like a chance to see how we could have made your experience a 5-Star and any feedback you have for us. Or if we can help in any way, drop us a line anytime. Cheers, Kevin

August 30, 2023

Jel- was amazing help today. She solved our issue and also gave us feedback that was very helpful. She is a rockstar of a worker and I really appreciated what she did for the store. She needs a promotion!!!

4 star on app, 5 star on customer support specialist.

Everest Designs
United States
12 days using the app
Rivo replied September 3, 2023

Thank you for your feedback! We're glad to hear that our support team was able to provide you with great assistance and helpful feedback. Please let us know if there's anything else we can do to improve your experience further. We value your feedback and are always here to assist you in any way we can!
- Lea & Rivo Team

Edited October 25, 2021

I used this help to engage customers and optimize my sales. The rewards are also allocated for following our pages on social media and on the purchase too. But none of the customers used the app till yet though it is displayed on the front

KAWISH HOME
Pakistan
10 days using the app
Rivo replied October 26, 2021

Thanks so much for the review, KAWISH HOME! 😊 Our goal is to exceed your expectations and would love to hear your feedback on how we could have made your experience a 5-Star review. Just drop us a line anytime. All the best, Kevin

Edited April 6, 2023

Super helpful, when I used the chat box, it was quick and simple and Pete got everything sorted for me above and beyond what I was hoping. Very helpful. Couldn't be happier

timebeat.app
United Kingdom
7 days using the app
Rivo replied April 6, 2023

Thank you so much for taking the time to share your positive experience with us! We're thrilled that you found our chat box support to be quick, simple, and above and beyond your expectations.

As we strive to provide the best possible support experience for all of our customers, we're always looking for ways to improve. With that in mind, we would love to know if there was anything that you think we could have done better to improve your experience.

Your feedback is incredibly valuable to us, and we appreciate any insights you can provide. Thank you again for choosing our service.

Best regards, Kevin

December 13, 2022

The customer support is the best, in fact, Pete is an one of the best Reps. This is the reason im given Rivo 4 stars. In order to give the app 5 stars, i need to try it first.

Thanks Pete :)

mishnsamshop
United Kingdom
6 days using the app
Rivo replied December 19, 2022

Hi mishnsamshop team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin

May 3, 2021

Great customer service when needed, very easy to set up and use. It's great that it's free and that you can customise the colours

Frizzbombbathbombs
Ireland
3 days using the app
Rivo replied May 4, 2021

Thanks so much for the review 🙌 Our goal is to exceed your expectations and would love to hear your feedback on how we could have made your experience a 5-Star review. Just drop us a line at feedback@boosterapps.com Thanks, Kevin

November 17, 2022

Real easy to use and great customer service. thanks to the advisor who attended to me. Would definitely recommend this app for anyone looking to boost customer satisfaction.

PercuraTherapy
United Kingdom
3 days using the app
Rivo replied November 17, 2022

Thank you for taking the time out of your day to leave us a review! 😃 Our team here at Rivo is always striving to exceed your expectations, so if there is any specific feedback you would like to give us that would have scored us a 5-Star review, please let us know and we would be happy to see where we can improve. 🙌 All the best, Kevin