Reviews (2,225)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly setup and effective customer support, with team members like Arianne and Paul receiving specific commendations. It is noted for significantly improving sales and customer engagement through its comprehensive loyalty and referral programs. The app offers a flexible pricing structure and a free plan, making it ideal for small businesses and startups. The onboarding process is also highlighted as thorough and supportive, enabling merchants to effectively utilize the app from the start.

August 21, 2024

Rivo has been an exceptional app & company to work with! Top notch service, especially from Bryan on the support team.

PetHub
United States
5 days using the app
Rivo replied August 23, 2024

Thanks for your kind words! We're thrilled to have you with us and proud to provide top-notch service. 😊
- Kevin & Rivo Team

July 23, 2024

Pete was great. He helped swiftly with what was needed. Hopeful that we maximize using Riva Loyalty.

Beauty Collective Skincare Australia
Australia
11 days using the app
Rivo replied July 24, 2024

Thanks for the awesome feedback! We're happy to help and can't wait to see how you make the most of Rivo Loyalty. Here’s to your success! 🚀
- Kevin & Rivo Team

September 13, 2024

great support just to get started... We are excited to be working with Rivo and even more excited with the customer support! Abbie quickly and clearly answered our questions.

Ink Defense
United States
3 days using the app
Rivo replied September 15, 2024

Thrilled to have you on board and excited to hear our support team could assist you so well! We're here whenever you need us. 😊
- Kevin & Rivo Team

June 17, 2024

Friendly employee and solved my problem. Thanks a lot!

Knightsmen Grooming
Canada
4 months using the app
Rivo replied June 18, 2024

Thank you for your feedback! We're glad our team could assist you effectively. Let us know if you need anything else in the future!
- Kevin & Rivo Team

September 16, 2024

I've just started using the Rivo: Loyalty and Referrals app, and it's been a fantastic experience so far! The app is super easy to set up, even for someone like me who's not a tech wizard. It offers many great features for creating a loyalty and referral program, which I'm still testing out.

A special shoutout to Arianne, who provided exceptional support. She was quick to respond, super friendly, and made the setup process a breeze. Customer service like this makes all the difference!

Looking forward to fully exploring the app's potential, but so far, it's been a great addition to my Shopify store. Highly recommend!

Whlsome
United Arab Emirates
3 days using the app
Rivo replied September 18, 2024

Thanks for the glowing review and recommendation! We're thrilled to hear you're enjoying the Rivo app and had a great experience with our support team. Excited for you to explore all its features! 😊
- Kevin & Rivo Team

September 5, 2024

Perfekter Kundendienst!

Vier von uns sind schon viel zu lange an den Übersetzungen (und kurz vorm verzweifeln) gewesen, aber Bryan konnte alle Probleme innerhalb von Sekunden lösen und dass sogar um 21:30 Uhr.

Vielen lieben Dank!!

hcgcoach
Germany
3 days using the app
Rivo replied September 8, 2024

So glad we could help, even late at night! Thanks for your kind words, and don't hesitate to reach out if you need anything else. 😊
- Kevin & Rivo Team

June 20, 2024

This app is very easy to use and the customer service I have experienced is top notch!

Fierce Fashion
United States
3 months using the app
Rivo replied June 24, 2024

Thank you so much for your kind words! We're thrilled you find our app easy to use. Our team is here to help whenever you need us!
- Kevin & Rivo Team

July 29, 2024

Nice app

LIBERTYZENO
United States
7 days using the app
Rivo replied July 30, 2024

Thanks for the feedback! We're glad you like the app. 😊
- Kevin & Rivo Team

August 29, 2024

Super great app and customer service!! Easy to use and design is so clean looks fancy!

Kinwell Furniture
United States
3 days using the app
Rivo replied August 30, 2024

Thanks so much! We're thrilled you love the app's design and found our customer service great. We appreciate your feedback!
- Kevin & Rivo Team

July 11, 2024

So far I am very excited of the app, I will return with an more detailed review.

PARVOGUE
Denmark
14 days using the app
Rivo replied July 16, 2024

Thank you for your excitement! We can't wait to hear more about your experience with the app. Stay tuned for updates!
- Kevin & Rivo Team