Rivo Loyalty Rewards Referrals

Rivo Loyalty Rewards Referrals

Reviews (2,312)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    2.2K
  • 3% of ratings are 4 stars
    69
  • 1% of ratings are 3 stars
    13
  • 0% of ratings are 2 stars
    3
  • 0% of ratings are 1 stars
    11
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.

May 11, 2022

The app appears to do most things trouble-free. If I subscribed then I would expect refunded transactions to automatically remove points however this is a manual process that people need to be aware of.

r3pro
United Kingdom
5 days using the app
Rivo replied May 11, 2022

Hi r3pro team,

This is James here, Head of Merchant Success at Rivo. Thanks for chatting in to our support team and for your candid app store feedback.

Just wanted to add some color here – I can completely understand for large companies how important it is to have this feature. Auto refunding points and rewards is one of the features our team is working on for the future roadmap.

So right now, we currently have 3 ways to adjust points, which are outlined in this doc below - https://loyalty-docs.rivo.io/en/article/adjusting-customers-points-balances-ctl846/

Although this doesn't solve your problem right away of the auto adjustment, we will keep you up to date as soon as we release this - I've added your vote to this feature request as well so you'll get a notification once we release it!

Cheers,
James

July 28, 2022

I can't say yet because I am a newbie and have to experience the app's effectiveness first. I will get back later after my experience with the app.

Hair Creation Shop
United States
3 days using the app
April 26, 2021

bien mais site un peu lent bien mais site un peu lent bien mais site un peu lent bien mais site un peu lent

Le Domaine De Dahlia
France
43 minutes using the app
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