TYDAL Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,897)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales by building customer trust through efficient review collection and display. It integrates seamlessly with Shopify, offering customization, automated review request emails, and easy management of comments and ratings. The user-friendly interface and responsive support team enhance the user experience, making it a valuable tool for any online store.
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Nice product and good customer service team. However, once you have a real problem, the technical team takes forever to come back to you. Found out that my review requests didn't send like they are supposed to do, and it took the technical team more than 5 days to even pick up the ticket.
Sorry guys, you can have a good CS team, but if the technical follow-up is not there, the delivery fails.
We're so glad about your positive experience! Thank you for trusting us with your site, and we're thrilled to have you as a loyal customer. 😊
- Kevin & TYDAL Team
Their support is fantastic but I've gotta say, the layout/style is quite ugly and you can't customise anything to the point of making it look good
You can of course custom CSS it but that's a lot of work and the premade CSS themes are really basic, it's a shame because if they had some modern and up to date themes baked into the customisation the app would be much better
It's also directly tied to the product, if you want to also have a review slider/testimonial too you need another app just for that
Thanks for your honest feedback. We're glad you liked our support! We hear you on the customization—your input is crucial as we work to improve. We'll look into enhancing our themes and integration options. 😊
- Kevin & TYDAL Team
Sometimes slow and just loading infinitely, also I'd like a feature to manually create reviews
Thank you for your feedback. We're working on improving speed issues and considering options for manual review creation. Your input helps us grow!
- Kevin & TYDAL Team
jamie was amazing, she helped me solve all my problems in just 5 mins
Thanks for the feedback! We're glad our support was able to assist you efficiently. Let us know how we can give you a better experience!
- Kevin & TYDAL Team
Just installed. Very responsive customer service. I will change the rating after I use the app more.
Thanks for giving us a try! We're here to assist anytime. Looking forward to impressing you more as you explore the app further! 🌟
- Kevin & TYDAL Team
I have been using this app since October. The app has not been able to email requests for a review to any customers. Customer service acknowledged the issue and said the development team was addressing it. Unfortunately, there was never a resolution to the issue, and they suggested I try a different app.
Did anyone else have issues with the review request feature automatically emailing review requests once an order was delivered?
Arianne is a sweetheart and was knowledgeable and helpful with setting up our reviews for our store! RIVO has been a great experience with their other products as well. It’s been three days now since installing the Product reviews widget, and the issue we’re having is that we requested to have the “Powered by RIVO” branding removed twice, then today was the third time. Each time they remove it, then it’s back later in the day or the next day. Not liking that at all!
We strive to provide exceptional customer support, and we're glad to hear that we were able to assist you in a timely and knowledgeable manner. Thank you for taking the time to share your feedback with us and for recommending us!
All the best, Kevin