Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer support, user-friendly interface, and effective review request system. They value its customization options, flawless performance, and functionality. The free plan is favored by smaller businesses, and the app's ability to manage and showcase customer reviews is seen as a key tool in building trust and driving sales. The live chat feature and proactive customer service team are also highly praised.

November 14, 2023

The application has a top notch support. The chat is available and you can get a response right away. Abbie helped me to remove the Rivo brand and gave me additional useful advice and information regarding my website. The app is working properly sending review requests to customers, which are very important for any business. The app interface it’s easy to navigate and use. I highly recommend

Gardening Plants And Flowers
United States
9 months using the app
Rivo replied November 17, 2023

Thanks a bunch! So glad you find our app and support helpful. Your kind words and recommendation truly made our day.
- Lea & Rivo Team

November 6, 2023

I love this ap, the virtual assistants have always been super helpful too, telling me about other free products which might be suitable for me, I also love that its free to use as I'm a start up & then when you start gathering more revenue you can upgrade to extra features - I think this is a very clever marketing strategy & I will be upgrading to extra features as soon as I can - well done

7 months using the app
Rivo replied November 8, 2023

Thanks for your kind words! Happy to hear you're finding our app useful. We'll keep doing our best to support our valued merchants.
- Lea & Rivo Team

October 21, 2023

The app has everything I need and would want as a small business owner. I ran into a bit of confusion with getting everything set up the way I wanted but the live chat made it super easy for me to get immediate help and the agent I spoke with, Mica, was kind and had every answer + solution I needed right at her fingertips. 10/10!

Earth's DVine Essentials
United States
8 months using the app
Rivo replied October 23, 2023

Thanks for your awesome review! We're thrilled our team could help make setup easier. Don't hesitate to reach out if you need anything else.
- Lea & Rivo Team

November 3, 2023

Jel was quick and answered my questions with ease. Also went above and beyond by giving me extra pointers for my website I did not know I could do since I am still new to Shopify! Ten out of ten would reccomend

Luxury Gift Galore
United States
6 months using the app
Rivo replied November 6, 2023

Thrilled to hear our team could offer you quick and helpful support, along with extra tips for your Shopify journey! Thanks for the perfect score and recommendation. We're here whenever you need us!
- Kevin & Rivo Team

November 23, 2023

I would recommend this review app to anyone with a business. it's easy to navigate and easy to allow customers to leave reviews. very easy to understand and installing the app was not an issue.

For Your Glory
United States
8 months using the app
Rivo replied November 28, 2023

So glad you're loving our app! Thanks for recommending us. Keeping things simple and user-friendly is our goal!
- Lea & Rivo Team

September 26, 2023

This app was easy to figure out and add to my Shopify store. I'm still starting up so don't have a ton of reviews, but it's been easy to use as they trickle in. The customer support is outstanding as well, which is extremely handy for being a new business owner!

Noontide Sunwear
United States
4 months using the app
Rivo replied September 29, 2023

Thank you so much for your review! We're glad to hear that you found our app easy to use and that it's been helpful for your business. We're here to support you along the way! 😊
- Lea & Rivo Team

October 31, 2023

I would recommend this app based solely on the level of customer service I received from Jel today. She was very helpful and thorough in assisting me with my initial request. She also provided recommendations that I can put in place that will benefit me in the long run.

Agape Trinkets LLC
United States
3 months using the app
Rivo replied November 2, 2023

Thank you for your kind words! We're thrilled to have provided you with exceptional service. Your recommendation means a lot to us. Here's to your continued success!
- Kevin & Rivo Team

November 12, 2023

New to the app, but I love the ability to customize everything. I needed customer service today and Mica was super helpful!

The Wicked Whisker
United States
9 months using the app
Rivo replied November 13, 2023

Great to hear that you're loving the app and our customer support! Your satisfaction is our priority. Cheers!
- Lea & Rivo Team

October 5, 2023

Just an Awesome. I downloaded the app for the sake of reviews. First i thought it will help only in comment but this app helped me not only in comments but also give me access to unlimited emails in free plan. now i belied that my store will grow in better ways.

About 2 months using the app
Rivo replied October 9, 2023

Thank you so much for your feedback! We're thrilled that our app was able to exceed your expectations and help your store grow.
- Lea & Rivo Team

September 28, 2023

Paul was superb with his service in assisting me. He went above and beyond solving more then one request during our chat. This allows me to open my store now and not sweat the small stuff. Excellent service, very patient! Thanks again!

Detroit Riot Club
United States
5 months using the app
Rivo replied October 4, 2023

Thank you for the wonderful feedback! So glad to have been able to assist you with all your requests. Congratulations on opening your store, and we're always here to help when you need us.
- Lea & Rivo Team