TYDAL Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,650)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing customer reviews and boosting sales by increasing trust. It features a user-friendly interface, automated review requests, and customizable emails. The app supports customer photos and videos, enhancing review authenticity. Merchants appreciate its easy setup and exceptional customer support, especially highlighting team members like Sam and Jamie for their responsiveness and helpfulness.
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The app appears super easy to use and user friendly but when you actually start using it, all that expectation fails to deliver. It is very buggy(or at least it felt to me), and as soon as you enable it, it adds the star rating widget and the write a review widget but you can't move them as they don't show up as editable blocks in your store editor. Which just makes me think how it is not actually compliant with 2.0 themes.
When you add them manually as new widgets, the forced ones are now gone and the new ones that you added are blank blocks that display nothing.
Also this app somehow prompted our previous Shopify Reviews App(which we had long since removed) to display its own ratings on the collections page. Now we have 1 set of ratings on the collections page and another completely different one on the product page. Nothing was going right with this. We are not Shopify Store experts but we have not had this much trouble setting up an app in the past.
I appreciate their team trying to help us and promptly responding even though we hadn't paid a dime for the app, but it just wasn't for us. It didn't appear as good looking as the screenshots showed too. Looked more like the default reviews app up until we had tested.
Didnt like it. After uninstalling I had to look for help because some i-of its icons were still stuck in the page
Hi Trevor,
Lea here from Rivo! Thank you for bringing this issue to our attention. I’m so sorry for the trouble with the left-over codes. Our team has reached out to your email to get to the bottom of the issue and provide a resolution as soon as possible. Our team is very open to resolving this with you, if you would like to reply on the email thread we have open or you can reach out to me directly at: lea@rivo.io.
Looking forward hearing back from you!
Best Regards,
Lea
I uninstalled this rivo review app and deleted the widgets but "empty stars" and "write a review" message stays there on my product page. i don't know how to get rid of that now, i might have to build the whole product page again because of this bug
Hi Muzzammil,
This is Lea from Rivo! Thank you for bringing this to our attention and we're sorry for any inconvenience this has caused. We're happy to let you know that we have already removed the left-over codes from our app. You can rest assured that the issue has been fixed. We'd like to make this right and offer additional support. Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to offer any help we can.
Cheers,
Lea