Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer engagement and sales through features like automatic review requests and customization options. They find the interface user-friendly and integration with Shopify seamless. The app's customer support is commended for their swift and effective problem-solving. It's recommended for its ease of use and the value it brings to businesses.

December 11, 2022

Im new to the app but I had a question and my customer service rep Arianne was very helpful and nice. I definitely would recommend.

Behind Closed Doors Lingerie By Nikki
United States
16 minutes using the app
TYDAL replied December 12, 2022

Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Best wishes, Kevin

November 24, 2022

Great customer service, Mica helped me through the widgets and simplified the process. Overall great experience.

TheFootballWorld
United Kingdom
15 minutes using the app
TYDAL replied November 24, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 🌟 Cheers, Kevin

January 11, 2023

Mica was extremely helpful and provided more value and help that I have ever received from customer support live chat representative. I would recommend Rivo to any and everybody! 11/10 service

The (hue)man Collective
United States
15 minutes using the app
TYDAL replied January 11, 2023

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin

December 13, 2022

My experience with the app has been overwhelmingly positive. I was impressed by the user-friendly interface and the wide range of products available for review. Amazing app and amazing support! Recommended! :)

Vero
United Kingdom
15 minutes using the app
TYDAL replied December 13, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! ✨ Best wishes, Kevin

January 19, 2023

Abbie was amazingly helpful! Offered suggestions and made things so simple! It was an absolute joy working with her and Rivo.

Hault Skincare
United States
15 minutes using the app
TYDAL replied January 19, 2023

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

February 9, 2023

One of the best APP so far!!! Easy to install and run. In customer service "Arianne" is very helpful and sorted all my enquiries with in seconds, Highly recommend this APP!!

SheBoo
United Kingdom
15 minutes using the app
TYDAL replied February 9, 2023

We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

October 25, 2022

Great customer service. Abbie was very helpful and quick to respond. Greatly appreciated. Thank you!

IW Performance
United States
15 minutes using the app
TYDAL replied October 25, 2022

Awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin

February 15, 2023

great customer support!

StizzyLoner
United States
15 minutes using the app
TYDAL replied February 19, 2023

Thank you for the positive review! Cheers, Kevin

September 13, 2022

Pete was a great help to me. He provided me with so much information that can assist me with the app. I chatted for 1 thing but ended up leaving with much more information. His customer service was wonderful.

Dvine Timing Collection LLC
United States
14 minutes using the app
TYDAL replied September 14, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

January 18, 2023

Paul was VERY responsive and EXTREMELY helpful! He helped me with all of my concerns and even went above and beyond to help my online store look and feel more inviting to customers! I'll keep Rivo on my site forever!!!

Creative Views Design
United States
14 minutes using the app
TYDAL replied January 18, 2023

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin