TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,566)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and engagement through efficient review management. It features easy installation, customizable review request emails, and supports photo and video reviews. The ability to display review stars and manage comments, along with its seamless Shopify integration and user-friendly interface, enhances store credibility and customer interaction. Exceptional customer support, particularly from staff like Jamie and Sam, is frequently praised.

January 8, 2023

Set this up today and a little chat box popped up, this lady called Therese helped me and honestly it was great.

I just wanted to take a moment to thank you for all of your help and support. Your assistance made a real difference and I really appreciate it.
Thank you so much for your kindness and generosity and going above and beyond to help me.

NeroToe
United Kingdom
2 months using the app
TYDAL replied January 8, 2023

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Best regards, Kevin

May 17, 2023

Very helpful and easy to work with.-----------------------------------------------------------------

Offrule
United Kingdom
2 months using the app
TYDAL replied May 18, 2023

Thank you so much for your kind words! So happy to hear our team was able to provide you with helpful and easy service. It was a pleasure working with you! - Lea, Rivo Support Manager

Edited June 30, 2022

For starters, its free. 2nd, it works perfectly out of the box. 3rd, the customer service is absolutely outstanding - proactive and helpful Abbie - thanks for being such a delight to talk to today. Your proactivity is so very much appreciated!!

Butcher Baker Grocer
Australia
2 months using the app
TYDAL replied June 30, 2022

We're so excited that you love our app and services! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

November 13, 2022

great customer service! they handled things quickly and efficiently. Paul was very kind and provided amazing support.

Katsu Style
United States
2 months using the app
TYDAL replied November 15, 2022

It's music t our ears that you are happy with our services! Thank you so much for leaving a positive 5-star review! Cheers, Kevin

March 13, 2023

I'm new to this app but it is super easy to implement and seems that it will do everything it says on the tin. Best of all is their customer support, Pete was extremely attentive and helpful.
Strongly recommend

NaturallyYours.shop
United Kingdom
2 months using the app
TYDAL replied March 13, 2023

We appreciate your business and are grateful that you've chosen our app to help grow your store. If there's anything we can do to make your experience even better, please don't hesitate to reach out. 😃
All the best, Kevin

January 15, 2023

Very supportive and professional service, best app ever, thanks Arianne. I will recommend to everyone need.

Redflag
United Kingdom
2 months using the app
TYDAL replied January 16, 2023

Awesome! We truly appreciate you using our app and are so grateful for your positive feedback and review! 🤩 Cheers, Kevin

November 20, 2022

Just setup the app and everything seems to be working great! The chat service is super friendly and helpful.

1883 Printing
United States
2 months using the app
TYDAL replied November 21, 2022

Wonderful! Thank you for using our app, and we are so grateful for the 5-star review! Much appreciated, Kevin

April 26, 2023

Jel was so supportive, kind, and helpful! I am very happy with Rivo's customer service. I am 100% pleased with the app.

My Milk Stone
United States
2 months using the app
TYDAL replied April 27, 2023

Thank you so much for your amazing feedback! We always aim to provide excellent service to our customers. Thanks again for choosing Rivo! - Lea, Rivo Support Manager

May 12, 2023

Abbie was a great help and got all my reviews uploaded successfully. the help was great and she was very professional in her communication with me.

Lélior
United States
2 months using the app
TYDAL replied May 16, 2023

Thank you so much for your kind words! It's great to hear that Abbie was able to assist you with your concern. We're always here to lend a hand! 😊 - Lea, Rivo Support Manager

October 25, 2022

This app was very helpful in creating a space for reviews on my store. Abbie was super in getting their branding removed so that it was more generic and professional for my store. Thanks Abbie.

Moi-Glam
Canada
2 months using the app
TYDAL replied October 25, 2022

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin