TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (4,200)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customer reviews, noting its ability to boost trust and conversions with features like customizable widgets, photo reviews, and automated requests. The interface is user-friendly, and the support team is praised for their quick and effective responses. This app is valued for enhancing store operations and customer engagement through its comprehensive features.

January 7, 2024

Jel was very helpful and responded very quickly.

Milo's Mats
United Kingdom
3 months using the app
TYDAL replied January 12, 2024

Thanks for your feedback! We're glad our support team was helpful. If there's anything else we could do to enhance your experience, please let us know. We're always here to assist.
- Lea & Rivo Team

August 8, 2022

Molto utile e veloce da usare ,inoltre è fornita da un' ottimo servizio di Custom Care . Per essere gratuita svolge le sue funzioni in maniera adeguata

COLLINE
Italy
3 months using the app
TYDAL replied August 8, 2022

La tua recensione significa il mondo per noi! 🙌 Se hai dei feedback che avrebbero reso la tua esperienza più straordinaria per farci ottenere una recensione a 5 stelle, non esitare a contattarci. Ciao, Kevin

January 12, 2024

the servise is better

UNIVERSE MARKET
Peru
2 months using the app
TYDAL replied January 16, 2024

Thanks for taking the time to leave feedback! If there's anything else we could do to enhance your experience, please let us know. We're always here to assist.
- Kevin & Rivo Team

July 4, 2023

seems to be what i need for now, i have not been able to fully test the app so far but for now it looks just fine.

Z-Brando Merch
Sweden
26 days using the app
TYDAL replied July 6, 2023

Thank you for sharing your thoughts! We're always striving to enhance the app and provide the best user experience possible. We're all ears and eager to help! ❤️
- Lea & Rivo Team

April 13, 2022

I use this app for customer to rate my service and also share my product just to showcase my store trustworthiness and competency. Its easy and user friendly

Premium Hair Bar
South Africa
24 days using the app
TYDAL replied June 16, 2022

Hey Premium Hair Bar! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all Shopify merchants to have a 5-Star experience with our apps. Was there anything that you were unsure about or are there any questions that we can help answer?
Feel free to let us know via chat and we would be happy to assist.

Much appreciated, Kevin

April 20, 2023

the customer care was so much good and insane . and review widgets are simple and easy i love it .

zerawynth
United States
24 days using the app
TYDAL replied April 21, 2023

Thank you for sharing your review and feedback with us. We'd love to know how we can make your experience even better. Feel free to share your thoughts with us! - Lea, Rivo Support Manager

October 10, 2022

I am about to start using the app, Arianne from the customer service helped me with some initial set up. Extremely fast and friendly

La fabbrica del giocattolo
Italy
23 days using the app
TYDAL replied October 17, 2022

Hey, La fabbrica del giocattolo team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best regards, Kevin

April 13, 2023

Génial , très bien services clients et communication je vous remercier Rivo pour votre soutien, merci beaucoup .

FLEX AM
France
14 days using the app
TYDAL replied April 13, 2023

Merci beaucoup pour l'avis ! Notre objectif est de dépasser vos attentes et nous aimerions entendre vos commentaires sur la façon dont nous pouvons améliorer votre expérience avec l'application. Écrivez-nous à tout moment.
Cordialement, Kévin

February 9, 2023

The app is good, the method of uploading a csv file was a bit tricky for me as the format for product id and date seems to change on its own once uploaded. tried spreadsheet and it worked. Th reason i came here to review is the sweet customer service staff. PETE was a great help to me abt using the app and plus he also went an extra mile and provided me with great suggestions for my store. Thanks pete!!

HAPPY BAY
United States
11 days using the app
Edited June 1, 2023

Once you uninstall the app, It just leaves their reviews there causing your site not to be usable for a day or 2 cause customers will see 2 reviews on your page one that you want and one from this supplier.

Issue was sorted promptly with Lea her service was exceptional!!!

Modernized Tech Solutions
South Africa
9 days using the app
TYDAL replied June 1, 2023

Hi Santic,

Lea here from Rivo! Thank you for letting us know and so sorry for the trouble with leftover code.

I've sent you an email to reach out and get to the bottom of this issue.
Feel free to contact me back anytime at lea@rivo.io.

Regards,
Lea