Route: Post‑Purchase Platform , 403 reviews

Amazingly useful app, no more are the days of sitting on hold with USPS, hunting down packages, sending customers through the wringer with some of these pesky shipping companies, and dare I say the end of friendly fraud! They're very easy to get into contact with, ask questions, get things done, and they make it so easy to send our customers directly to them! Our rep, Aaron is very prompt and incredibly helpful. I would recommend this company to anyone using a Shopify store, especially if you have issues with shipping, packages being lost, etc. Thanks Route!!

Great sales and account management teams, easy to work with and super simple to implement when you want to get started. Willing to work with you to make it work for your store.

It's a simple idea, yet effective. We really like that the app is free and it gives our customers an option to protect their order. We like the added tracking information and automated emails.

What a great peace of mind for both myself and my customers for easy, economical shipment coverage. A large percentage have opted to use Route for their shipments and we have had a great experience with this company.

We added this app to offer it to our customers as added insurance and made it to where they had to opt in for it. Since adding it to the site it has been used on nearly every purchase, with the customer requesting it at check out! Have had zero issues with Route and the added insurance makes both parties feel better about the transaction! A no brainer for e-commerce!

-Low Hertz Car Audio

Route Package Protection effortlessly resolves your order issues regarding lost, damaged, or stolen items at a very affordable price with just a few clicks through their claim portal. Zero hassle, instant solutions. Apart from that, you can track your order right to your doorstep. The staffs are very helpful and always find ways to help you resolve some concerns. The refund is just only for the item cost, not including any shipping costs. They cannot change the shipping addresses of the replacement orders if in case customers have an updated shipping address. So you need to contact the merchant to update it before the replacement order takes place. However, it gives us peace of mind especially if their orders are lost in the way, damaged while in transit, or even those were stolen or orders that are marked delivered but package are not received by the customers. Instead of us reaching out to our shipping partners to look for the orders and where are they or the whereabouts of the packages, Route is there to help us resolve the shipping issue instantly.

Route has allowed us to provide our customers unparalleled package protection as part of our Mythical Customer Care. We all sleep well at night knowing that Route is vigilantly on duty, ensuring our handcrafted leather goods are protected between the time they leave our hands to their arrival on our customer's doorstep.

Ahseante is amazing! Always responds and helps us whenever we have any questions or need assistance! :)

Customer shipping and lost package claim processes have always been a pain in the butt. With Route, customer issues have been handled very promptly and to the satisfaction of both our customers and our internal team.

Route Has Been AWESOME
Easy to work with, save a lot of trouble for us.
Can't think of any reason not to use it.