Route: Post‑Purchase Platform , 403 reviews

Route Has Been AWESOME
Easy to work with, save a lot of trouble for us.
Can't think of any reason not to use it.

Route Protection is the best service there is. They not only provide awesome service ensuring our customers receive their orders safely but they also stand behind their promise to be there when there's a claim. We added Route to our shipping services more than a year ago. They have not failed us with expert service. Justin Boyce, our rep, never ignores emails, provides excellent service and never hesitates to explain when more info may be required in a given situation. Our customers are happy knowing they can rely on our services as we stand by our policies. Thank you, Route! Thank you, Justin Boyce!

As the person who has to deal with pretty much every aspect of our brand's online business, Route is a godsend. Not only do we get to decrease costs associated with rogue shipments (replacement units, additional shipping, etc.), we also get to increase customer satisfaction at the same time. This, in turn, means that means I will have to deal with fewer upset customers. AND Route is free for merchants? It's a no-brainer. Literally every eCommerce store should be on board. And a special shout-out to Colton in eCommerce Partnerships as well. He has been communicative, helpful, and prompt in response every step of the way. 13/10, what's not to love? Very much looking forward to our continued partnership.

Our experience with Route has been positive from the start. Helpful, knowledgable staff is always friendly and swift to respond to our needs. Submitting claims has never been easier for our team and prompt resolutions to issues provide value to our company and customers.

Route is a Godsend for small business owners like us. We have had issues with the post office reliably delivering our packages and have lost a lot of revenue having to resend or refund orders. Being able to insure all our packages through route has boosted our confidence in sending out our orders. Thank you so much for this amazing service!!

Loving it. Saves my customer support employee nearly 15+ hours a week and I'm getting extra orders for the lost products. This is a no brainer.

The easiest and best thing we could have done for our site. Gone are the days of having to deal with the touchy verification of customer insurance claims. Route was up and running on our site within 48 hours. Since implementing, Route has improved our conversion rates, while providing our customers (especially those overseas) with a greater sense of purchasing confidence.

Route has been great for the customers that have purchased it! Super easy to use and any issues I've had have been handled great. I wish there was a way to educate more customers on why they should do it. The only interesting thing I've seen while viewing my customer's behaviors is sometimes they get scared and back out of the sale when they see it automatically added. I wish you could do it on the back end somehow.

I honestly didn't think our customers would opt-in for Route because our price point is relatively small ($9-$32), however, surprisingly over 6% of our orders purchase Route. It's nice that it isn't any additional cost to us, but it is an additional service we can provide to our customer base. I think it can help breakdown any barriers for shoppers to purchase from us.

I love Route! I've been using the app for about six months and it's already protected dozens of my customers. They are easy to work with, super responsive and all around great guys and gals. I would highly recommend using it!