Route: Post‑Purchase Platform , 403 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient claim creation and processing, which saves time and money. It enhances order protection, reduces shipping inquiries, and boosts customer satisfaction. The straightforward self-service claims resolution is praised for its speed and ease. The app's customer service is noted for its promptness and helpfulness, making it a strategic partner for e-commerce businesses.
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Really helpful app that addresses one of our pain points. This is a great business. Cameron and Adam are great.
Hello,
Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!
Please reach out if you run into any questions. You can reach us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service
Route is a game changer. I love how easy it is for my customers to file claims and get a resolution. It's such a relief that the onus isn't on me, the business owner. Route is a must-have, especially if your AOV is in the hundreds. Couldn't be happier!
Hello,
Thank you so much for such a wonderful review! We couldn't be happier that you've had such a great experience - we strive for nothing less! We love being able to work with such great companies, too.
It sounds like things are going splendidly but should you ever need additional support or assistance, please don’t hesitate to reach out at https://help.route.com/hc/en-us. We are here to ensure you continue to love your partnership with us!
Have a great rest of your week,
Holly, Customer Support
The Route App has been a great asset for my company! We used to spend hours managing shipping claims. We have been able to save money and time now! I encourage every e-commerce business owner to use the Route App!
We installed this app to add an extra layer of security with package theft, loss and damage. It's been a 10/10 experience and I highly recommend this service to anyone that struggles (or even doesn't) with loss, stolen or damaged packages. I mean FREE peace of mind for all your customers? Absolutely,
Hi there,
Thank you so much for sending in this feedback, this is amazing! We are pleased to assist every step of the way.
If you would like to submit any other feedback or have additional questions please contact us here: https://help.route.com/hc/en-us.
All the best,
Leea, Customer Service
So far I have had a great experience with Route and believe that it will be very useful during the holiday season when customer orders are more prone to delays and being lost in transit. Our Customer Success Manager, Alicia Elliot, was very helpful throughout the setup process and answered all of our questions.
Hi there,
Thank you so much for your great comment. Both Alicia and Elliot are outstanding members of our team, and we are happy they have been able to support you this way; especially with those busy seasons!
If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist!
All the best,
Leea, Customer Service
I love Route and the protection that it provides for not only myself but my customers as well. Thank you!
Hello there,
Thanks for writing this review! We're happy we are able to provide peace of mind for merchants and their customers through our package protection and world-class customer service!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
Route has been super helpful for us. Has cut down our customer service time and helped our customer experience. Always improving to make better!
The Route team and CSM Ahseante have been of great help to our company. Would recommend for any merchant that needs a solution to provide an insurance peace of mind to its customers.
Hello,
Thanks for taking the time to write a review! We are happy to hear your CSM has been helpful. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!
If you ever run into any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a good day,
Bianca, customer service
Before I started with Route I had customers left and right making claims regarding packages lost, stolen or damaged. Now that we have installed Route it has given us a solution where there was not one on top of us losing money and customers. Thank you Route for a no cost, easy fix resolution available to every E-commerce business.
Hello,
Thank you so much for your review! We can’t tell you how happy we are to be able to help provide such a beneficial solution to you and help support your customers. That’s exactly what we are here to do!
It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!
Have a most wonderful week,
Holly, Customer Support
No more fighting with the post office over missing scans! Route gives me and my customers the peace of mind we need, and the billing process is a breeze.