Reviews (417)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its package protection capabilities, which guard against losses from lost, stolen, or damaged packages, enhancing customer satisfaction and loyalty. It is noted for its easy integration and user-friendly claims process. Merchants also appreciate the proactive and effective customer service, making it a crucial part of their tech stacks for managing shipping-related customer service issues.
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Route has been super helpful for us. Has cut down our customer service time and helped our customer experience. Always improving to make better!
The Route team and CSM Ahseante have been of great help to our company. Would recommend for any merchant that needs a solution to provide an insurance peace of mind to its customers.
Hello,
Thanks for taking the time to write a review! We are happy to hear your CSM has been helpful. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!
If you ever run into any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a good day,
Bianca, customer service
Before I started with Route I had customers left and right making claims regarding packages lost, stolen or damaged. Now that we have installed Route it has given us a solution where there was not one on top of us losing money and customers. Thank you Route for a no cost, easy fix resolution available to every E-commerce business.
Hello,
Thank you so much for your review! We can’t tell you how happy we are to be able to help provide such a beneficial solution to you and help support your customers. That’s exactly what we are here to do!
It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!
Have a most wonderful week,
Holly, Customer Support
No more fighting with the post office over missing scans! Route gives me and my customers the peace of mind we need, and the billing process is a breeze.
I haven’t had any issues as an owner or customer using it when I buy from other sites. I noticed it is very popular and in private groups I’m in people have a lot of positive feedback.
Hi there,
Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, Customer Service
Introduction into the app was very straightforward and my account rep is very transparent and is quick to answer any questions I have. Satisfied with my customers claim experience with route as well. I don't have to worry about unhappy customers because Route provides that extra security and actually provides insurance on lost, damaged or stolen orders. I've successfully dealt with orders using Route and I love it.
Hello,
Thank you so much for the review! We are so happy to hear that you’ve enjoyed working with Route and your Customer Success Manager, Ahseante and your Account Executive, Brady. We think they're both great, as well!
It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!
Have a wonderful week,
Holly, Customer Support
As a small shop owner caring for my customers packages arriving secure and not getting lost in the mail, Route has help me to make sure my customers orders and myself are covered. What I also love about this app, is my traffic has gone up and I have happy customers.
Smooth and easy setup process. Our Customer Service team absolutely loves this! It has really made things easier for everyone including our customers. We have had nothing but positive results to this point. We view it and use it as a customer perk and have had no negative incidents to this point.
Hi there, thank you for sharing your experience with us! We're delighted to hear that the setup process was smooth and that our service has been well-received by your Customer Service team, and we're also grateful to hear of the positive results. Rest assured, we'll continue to prioritize your satisfaction and strive to provide excellent service moving forward. Thank you again for your feedback.
Take care,
Leea, Customer Service
Our AOV is $250 so considering - happy to not have to deal with lost shipments anymore because they can be expensive.
I love the piece of mind this gives me. As well as the piece of mind it gives my customers. Knowing the items I’ve worked hard to package are being covered. Wouldn’t go without it.