Route: Post‑Purchase Platform , 405 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient customer support and user-friendly interface. It's praised for reducing the hassle of handling lost, stolen, or damaged packages, saving businesses time and money. Merchants report increased customer satisfaction and conversions since integrating the app. The claim process is efficient, resolving issues promptly. Described as a strategic partner, it provides an extra layer of order protection and meets customer expectations for quick replacements. The service is seen as mutually beneficial, enhancing customer peace of mind while benefiting businesses.
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No more fighting with the post office over missing scans! Route gives me and my customers the peace of mind we need, and the billing process is a breeze.
I haven’t had any issues as an owner or customer using it when I buy from other sites. I noticed it is very popular and in private groups I’m in people have a lot of positive feedback.
Hi there,
Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, Customer Service
Introduction into the app was very straightforward and my account rep is very transparent and is quick to answer any questions I have. Satisfied with my customers claim experience with route as well. I don't have to worry about unhappy customers because Route provides that extra security and actually provides insurance on lost, damaged or stolen orders. I've successfully dealt with orders using Route and I love it.
Hello,
Thank you so much for the review! We are so happy to hear that you’ve enjoyed working with Route and your Customer Success Manager, Ahseante and your Account Executive, Brady. We think they're both great, as well!
It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!
Have a wonderful week,
Holly, Customer Support
As a small shop owner caring for my customers packages arriving secure and not getting lost in the mail, Route has help me to make sure my customers orders and myself are covered. What I also love about this app, is my traffic has gone up and I have happy customers.
I Love how easy it is for my customers and how much of a relief it is to not have to deal with USPS anymore!! Plus you get assigned your own account manager, which I love the personal touch and feeling valued enough to be able to get a hold of a human if there’s ever an issue. Route has saved me so many times when usps makes a mistake and won’t take ownership for it. I honestly don’t know why any business wouldn’t have Route as apart of their checkout process!!
Hi there,
Thank you so much for this glowing review! We really appreciate the time you took to give us your feedback, and we are so glad our team can provide this support for you and your customers!
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!
Take care,
Leea, Customer Service
Our AOV is $250 so considering - happy to not have to deal with lost shipments anymore because they can be expensive.
I love the piece of mind this gives me. As well as the piece of mind it gives my customers. Knowing the items I’ve worked hard to package are being covered. Wouldn’t go without it.
Route lets me not worry if my shipments will arrive at my customers' homes safely without the threat of being mislaid or stolen. It's just one less thing to worry about.
Hi there,
Thank you so much for sharing your experience! We're so happy to hear that Route has alleviated any worry around shipments arriving safely to your customers.
We love partnering with merchants such as yourself, and we are happy to protect your professional, high-quality knives.
Should you or your customers run into any questions or delivery issues, please reach out to us at https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to assist.
All the best,
Jordan, Customer Service
Satisfied after 6 months. We've kept a sharp eye on claims, turn around time, and customer satisfaction using route. We've filed ~ 12 claims in the past 6 months and have not had any customer complaints. Turn around time is OK ~ 2 business days. Recommended based on our current experience.
Route has been great for us! It has built confidence for our customers and we have seen lots of people take advantage of Route! It was really easy to install, and we now have it on two other Shopify stores that we run in addition to our Water Filtration website.
Hi there,
Thank you for taking the time to write this kind review. We're happy to hear you have a good experience installing Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service