Reviews (413)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost savings on shipping and product costs, and its efficient claims processing that often resolves within a week. It's noted for easy setup and seamless integration with Shopify, providing straightforward package protection and tracking. The app also offers excellent customer support with fast response times and helpful service agents, improving conversion rates and customer satisfaction, especially for high-ticket items by reducing shipping-related losses. It's highly valued for enhancing the customer service aspect of shipping and delivery.
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This app is great, and a no brainer for any retailer. Any opportunity to offer the customer more protection on their order for no cost to the merchant is great. Amazing support staff and simple integration completed by Route
Route provides an excellent support and assurance to our customers that their packages will arrive safe and sound! Almost every customer chooses Route as their gurantee that the parcel will reach them secured.
Hello there,
Thank you for this wonderful review. We are happy to hear you have had a positive experience using Route. If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
Route has been great to work with. From their customer service team, to their product, it's been awesome for my store. It's helped me increase conversions and help my customers feel safe when ordering through our store. I'd recommend Route to any store!
Good evening,
We are so glad to hear you’ve had great experiences with both our customer service and product teams! We truly enjoy working with you and your team and feel fortunate for the opportunity.
Should any questions or concerns arise in the future, please reach out to us at merchantsupport@route.com and we’ll get you taken care of as soon as possible.
Warm regards,
Jordan, Customer Support
Route is an amazing company. They have great customer support, with us and our customers. We don't ever have to lose money if our customers have shipping issues. It is just one last thing we have to worry about. The best part is that it is free. As a merchant, we don't pay any fees. I highly recommend this company to anyone that has an eCommerce business.
We LOVE Route, and so do our customers. It helps us keep track of packages even better than we used to and its easy to explain to customers why they want it and why we want them to have it. Not only does it resolve our shipping troubles in a more efficient way, but much faster than what we can do by ourselves. It is quite a lifesaver for our business and we recommend EVERY business gets Route!
Hi there!
Thank you so much for taking the time to comment on these amazing experiences. We are so glad to hear it has been going smoothly!
If you would like to submit any other feedback or have other questions, please contact us here: https://help.route.com/hc/en-us and we will be there to assist!
All the best,
Leea, Customer Service
Route has been helpful when USPS has lost customer's packages and much appreciated as an option from my customers and myself as the business owner.
Ok well we have to eat our words. After a bit of a wobble and to be honest a bit from our end Route have been absolutely fantastic. We were contacted by support and to say they couldn't do anything more to help is an understatement. All is well top class support and we are very happy to have this app on our store. Big thank you to all at Route
I needed a back up plan to protect my customers against the ever growing lost and damaged USPS packages. This was an easy integration, and hassle free on my end for customers to file claims. I am very happy with this app!
Great service! The deadlines for filing the claim can be very confusing and inconvenient for customers whose packages are lost or just not updated for a long time, but the staff are accommodating and reply back to our emails to help us out. We appreciate it their service very much.
I have selected a 5 because I have not experienced any problems with Route! All my customers love it, and it gives a sense of assurance to my customers that their package will arrive safe and sound.
Hello there,
Thanks for the review! We are happy to hear you haven't any problems. If any problems should come up, please don't hesitate to reach out to us at https://routeapphelp.zendesk.com/hc/en-us.
Thanks,
Bianca, customer service