Reviews (416)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its cost savings on shipping and product costs, and its efficient claims processing that often resolves within a week. It's noted for easy setup and seamless integration with Shopify, providing straightforward package protection and tracking. The app also offers excellent customer support with fast response times and helpful service agents, improving conversion rates and customer satisfaction, especially for high-ticket items by reducing shipping-related losses. It's highly valued for enhancing the customer service aspect of shipping and delivery.
Refine
-
By rating
Many of our customers are first time buyers with our company due to the nature of what we sell. We were looking for a solution to meet to help support our customer's need to protect their purchase. Set up was quick and could not have been easier, we were up and running shortly after our call. The response from our customers has been great and this service gives our customers piece of mind when shopping online.
Hello there,
Thank you for the kind words. We are always thrilled to hear our customer service is hitting your standard. If you should come across any questions, please reach out to us at https://routeapphelp.zendesk.com/hc/en-us.
Thanks,
Bianca, customer service
AMAZING! Packages are always protected and my cs manager is always working to find us better rates.
Hello there!
Thank you so much for your kind words. We appreciate you taking the time to write out a review. It makes us happy to hear you have had a great experience using Route.
If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
Jordan and the team have been most helpful of the past month with our claims - highly recommend. It can be stressful for our clients when ordered items have been delivered broken or simply do not arrive. Thanks Jordan for the extra efforts over the COVID period much appreciated..cheers Mat
Route has saved us SO much time in customer service and provided our customers more security when shopping on our site. Route is an absolute MUST-HAVE and I wish we had learned about this service sooner! 5 stars!
Route has alleviated headaches and hurdles that come with customer interaction. They've taken away the time spent tracking down every order for follow up, which has increased productivity in other areas needed. Route has been a great resource.
Hi there,
Thank you for this glowing review!
We're so happy to hear that Route has alleviated hurdles for both you and your customers, and that our services have freed up bandwidth for your team to focus on other areas of growth.
We feel quite lucky to partner with merchants such as yourself, and to protect your beautifully unique and moving prints.
Should you run into any future questions, please feel free to reach out to us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help however we can!
Hope you're having an amazing week,
Jordan, Customer Service
*Update Customer service helped us through everything and customers are using the add on feature. We have had success with customer using it and replacing items that were damaged.
Upon adding this app and having them install it, My menu disappeared. We had customers calling why they cant access parts of my website anymore. So if you have any advanced apps be warned they will change them. This cost us 3 hours of work to get it back to where it was. Not sure if the customer will like this feature yet. If they do I will up the stars.
Route has helped us reduce the amount of lost and damage product significantly. Support is top notch and extremely responsive. Great app!
Hi there,
Thanks for taking the time to write a review. We are happy you have a great experience with our support team. Route prides itself on different excellent customer service.
If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!
Best,
Bianca, customer service
I tried providing this on every package. You can lose a whole lot of packages and replace them at your cost before you get anything out of this app. You have to wait 7 days to make a claim by which time you have to replace a product on your own or make your customer wait a week, which is unacceptable. Unless you are asking your customer to opt in, don't bother.
This app definitely helps customers buy. At first I was a little hesitant to see if it would deter people, but the numbers show that more people buy with the insurance option. Route's customer service is great. Honestly no complaints with this app. I see it as a must have.
nope, very difficult to get a hold of someone and when you do they tell you to email someone else. It has been 2 months and still have yet to get someone to answer my question.
Hello there,
Thank you for reaching out. We are sorry you have had trouble reaching out to someone to answer your questions. I do see we had to have our billing department look over those charges for you and a customer success manager will be reaching out to go over any discrepancies. You can also access your billing information here: https://dashboard.route.com/admin/reimbursements
We truly appreciate your patience and will be talking with you soon!
Best,
Bianca, customer service