Route ‑ Protection & Tracking , 345 reviews
Anytime a customer who has bought Route lost a package you did what you say you will. With no hassle. Happy customers make us happy. It is the worst when a package is lost and the customer has not bought the insurance offered at a super low cost.
Hello there,
Thanks for writing this kind review! We are happy to hear we have been able to provide a good experience for your customer. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks, and enjoy your day!
Best,
Bianca, customer serivce
DO NOT INSTALL THIS SHAM!! I have been using these people for over 16 months, 90% of my customer choose to use them at checkout. This past week, I got my 1st claim, I thought they are suppose to support us, if something happens, meaning- payout the customer from their insurance, instead they refunded the customer from MY account? Wait, what? I am so confused as to why that happened, they didnt even email me to notify whats going on or ask any questions, but also low & behold, the customer found her package & says she canceled the claim, Im fuming I was just scammed. Im getting rid of Route immediately. & customer service? None!
Hello there,
Thank you for taking the time to write a review. We are very sorry about the experience you have had using Route. We would be happy to clarify any confusion. Route will refund the order subtotal and taxes to the customer's original payment method, and issue a reimbursement to the merchant for the same amount. If you have more questions on how this works you can use the article here: https://help.route.com/hc/en-us/articles/360055934194-Route-Order-Issues-Resolution-Resolve-via-Platform-
We appreciate your patience on this matter. If you would like further clarifications or a reassessment of any claim, please reach out to us at: https://help.route.com/hc/en-us and we’d be happy to assist.
Thanks and have a great day!
Best
Bianca, customer service
We have been using this service for a couple of months now. Almost every customer selects it at check out. BUT route denies every claim. So disappointing. This was supposed to help customers feel more secure about packages being protected but this app is such a letdown. We will be going back to our old insurance app.
Hello,
Thanks for taking the time to write a review. We are sorry to hear you have a less than exceptional experience with Route. We would be happy to go over any issues you feel have wrongly been denied. You can contact our team at: https://routeapphelp.zendesk.com/hc/en-us
We want to make sure we make things right for you and your customer. You can also reach out if you have any other questions. Thank and enjoy the rest of your day.
Best,
Bianca, customer service
Many of our customers are first time buyers with our company due to the nature of what we sell. We were looking for a solution to meet to help support our customer's need to protect their purchase. Set up was quick and could not have been easier, we were up and running shortly after our call. The response from our customers has been great and this service gives our customers piece of mind when shopping online.
Hello there,
Thank you for the kind words. We are always thrilled to hear our customer service is hitting your standard. If you should come across any questions, please reach out to us at https://routeapphelp.zendesk.com/hc/en-us.
Thanks,
Bianca, customer service
Very good, description of how route works and the collaborator request to install the app on my shop is a great help. The service and persons are very helpful and Route is a great insurance for customers and vendors alike
Hi there!
Thanks for writing a review! We are happy to hear we have been able to help.If you should come across any questions, please reach out at https://routeapphelp.zendesk.com/hc/en-us.
Thanks,
Bianca, customer service
I have selected a 5 because I have not experienced any problems with Route! All my customers love it, and it gives a sense of assurance to my customers that their package will arrive safe and sound.
Hello there,
Thanks for the review! We are happy to hear you haven't any problems. If any problems should come up, please don't hesitate to reach out to us at https://routeapphelp.zendesk.com/hc/en-us.
Thanks,
Bianca, customer service
Because it works great. No hassles. Best shipping insurance. If you're not familiar with the process, it's fairly easy. I've never had a problem making a claim. To be honest, make the claim yourself on behalf of the customer. It's easier. Less hassle for your customer. I also add the insurance manually to orders that customers do not choose to add the insurance. I'll eat the cost knowing that I don't have to deal with the US Postal Service. It really does help you feel a little more secure when shipping expensive products.
Hello there,
Thank you so much for taking the time to write this review! We are happy we could make things a bit easier for you and your business. We thrive on knowing we are able to make you feel secure when shipping products. If you should come across any questions, don't hesitate to reach out at https://routeapphelp.zendesk.com/hc/en-us.
Thanks,
Bianca, customer service
I have been trying to install and get this app working on my store for last 1 week. Extremely difficult to get hold of customer support. Only have an email option. Email responses are slow.
Hi there,
Thank you for bringing this to our attention. We are sorry you have had any issues with getting Route set up. We would be happy to help out with any issues you have had. We do apologize we only offer email responses at this time and I sincerely apologize for the delay in responses.
If you come across any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, Customer Service
As the person who has to deal with pretty much every aspect of our brand's online business, Route is a godsend. Not only do we get to decrease costs associated with rogue shipments (replacement units, additional shipping, etc.), we also get to increase customer satisfaction at the same time. This, in turn, means that means I will have to deal with fewer upset customers. AND Route is free for merchants? It's a no-brainer. Literally every eCommerce store should be on board. And a special shout-out to Colton in eCommerce Partnerships as well. He has been communicative, helpful, and prompt in response every step of the way. 13/10, what's not to love? Very much looking forward to our continued partnership.
Thanks for taking the time to write the review! We're pleased to hear you are having a great experience using Route. We are proud we are able to hit your standard of support.
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a wonderful day,
Bianca, Customer Service
I have used route shipping for over a year now and feel it is very beneficial for anyone running an e-commerce business. They have been easy to work with recommended various things that have helped, And overall it is a better experience for both the customer and the business owner.
Thank you for your review! We're happy to hear you have a good experience using Route! We take pride in offering great customer service and peace of mind for merchants and their customers!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service