Route: Post‑Purchase Platform , 404 reviews

Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
    287
  • 5% of ratings are 4 stars
    22
  • 2% of ratings are 3 stars
    8
  • 3% of ratings are 2 stars
    14
  • 18% of ratings are 1 stars
    73
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient claim creation and processing, which saves time and money. It enhances order protection, reduces shipping inquiries, and boosts customer satisfaction. The straightforward self-service claims resolution is praised for its speed and ease. The app's customer service is noted for its promptness and helpfulness, making it a strategic partner for e-commerce businesses.

July 27, 2021

Doesn't work! Can't change or delete the variants they always come back on a refresh. So frustrating, Deleteing the app and looking for an alternative. Not good.

LuxeKaris
United Kingdom
26 minutes using the app
RouteApp LLC replied August 11, 2021

Hi there,

Thanks for taking the time to share this feedback. I am sincerely sorry for any frustration the variants may have caused. While it is possible to change the SKUs, the variants cannot be changed. I apologize for any inconveniences this may have caused.

We’d be happy to help you with any questions you have regarding Route related to this or any other issue. You can contact us at cms@route.com and we'll help any way we can!

All the best,
Bianca, Customer Service

January 1, 2022

Does not uninstall, code is still on website. No instructions. Should not be allowed in app store. Stay away.

CaseBuddy Australia
Australia
4 minutes using the app
RouteApp LLC replied January 6, 2022

Hi there,

Thank you for bringing this to our attention. We are sorry for any confusion on installing Route. We can definitely see how frustrating that could be. We would be happy to guide you on this matter. If you reach out to our Onboarding team, they would be happy to help you! https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001446393

I also see we tried reaching out on 1/4/22 and you can reply to that email as well.

Thank you so much for your patience and we look forward to hearing from you!

Thanks,
Bianca, customer service

May 4, 2021

This review is for both the Route app and one of their sales team members. I received a series of offensive emails from one of the reps. Their lack of professionalism reflects poorly not only on them but more importantly the company and platform. I hope other business owners do not have the same experience.

Good Wave
United States
1 minute using the app
RouteApp LLC replied May 18, 2021

Hi there,

Thanks so much for your candid feedback. Route prides itself on offering world-class support and communication to our merchants across all departments, and we're so sorry to hear your experience fell short.

Our sincerest apologies for any misunderstandings or miscommunications caused. We work hard to ensure that all Route communications are in line with our company's brand and that our merchants always feel informed and supported in our conversations with them. Your feedback has been passed through all the appropriate channels, and we appreciate your willingness to share.

Should you have further feedback, or have any other questions for Route, please feel free to reach out to csm@route.com and we'd be happy to assist however we can.

Hope you and yours are staying safe and healthy,

Jordan, Customer Service

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