Overall rating
4.6
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

Edited January 28, 2021

One of the best apps out there for proactively notifying your customers where their package is in the shipping process. They have great customer service and I'm looking forward to the items on their roadmap.

Ecletticos Limited Liability Company
United States
Over 1 year using the app
October 11, 2021

The team at Rush App went above and beyond the call of duty. When asked for a workflow to tie into my email system Klaviyo, they responded and acted on it. Not only did they meet my expectations, but exceeded it when configuring a very important business function- notify us when an order is damaged or lost during shipping, so we can get ahead of customer service.

Pure Chem Co
United States
Over 1 year using the app
Rush replied April 10, 2022

Hey Pure Chem Co!

Reviews like yours make our day because it makes all the hard work worthwhile. ❤️ 🥳 Always glad to assist and create powerful Klaivyo shipping notifications! 🤝

If you need help lifting the revenue via the parcel tracking page. Let me know! :)

P.S. We just released a new feature where Upsells can be single click checkout :)

Gabriel,
Customer Success Obsessed 😆

July 27, 2022

this is my second store with them, they are doing great job, thanks for the hard work looking for the best always

حماية بلو
United Kingdom
Over 1 year using the app
Rush replied August 1, 2022

Hey حماية بلو!

Thank you so much for the great rating and for taking the time to post a review.❤️

Let us know when you add it to the next store, we will give you a nice starting present there!

Gabriel,
Santa Claus for repeat customers

January 1, 2022

Such a great app for shipping, and it integrates with so many other apps I use, so everything works together, on brand and seamlessly. Also, support is great and they even offer to help set up my email flows.

Douglas Lynn
United States
Over 1 year using the app
Rush replied April 8, 2022

Hey Douglas Lynn!

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We are integrated with Klaviyo, Omnisend, ShipBob, PayPal (coming soon), review apps like Loox, Judge.me, and many more! We’re grateful that we had the opportunity to help you with the setup of shipping notifications!

Should you need any other support, please do not hesitate to contact us on Live Chat.

Gabriel,
Customer Success Lead

May 8, 2021

The Best App !!!
I recommend !! Excellent support and maximum informing the customers of my store.
This brought more sales and positive emotions!

BUY FOR DOG
Bulgaria
Over 1 year using the app
February 27, 2023

I have to say that Rush is the best tracking app I've come across on Shopify, not to mention their support staff that is very helpful and answers any kind of questions you may have, I highly recommend it. Special thanks to Ken who helped me a lot understand and fix an issue that I've come across.

Dog's Love Store
United Kingdom
Over 1 year using the app
Rush replied February 28, 2023

Hey Dog's Love Store Team!

Thank you so much for sharing your feedback about the Rush's great service!❤️ We’re glad to hear that our team’s actions lead to one more happy customer. Ken is indeed one of the best supports we have 🥳

Please know that we're always here if you need more help on parcel tracking or order status updates. 😊

Cherry
Customer Success Lead

August 3, 2022

Uso esta aplicación para hacer más pedidos y ahorrar mucho tiempo.
Realmente me gusta su desempeño en el seguimiento del envío y el envío de correos electrónicos a los clientes.

Mascotalux
Spain
Over 1 year using the app
Rush replied August 8, 2022

Hey Mascotalux!

¡Gracias por sus amables palabras! Estamos agradecidos por sus comentarios. ¡Me alegra saber que Rush te está ahorrando tiempo! ¡Esa es la idea!

Si necesita ayuda para aumentar los ingresos a través de la página de seguimiento de paquetes o notificaciones de envío. Haznos saber :)

Gabriel,
Líder de éxito del cliente

March 11, 2022

Incredible app! I've never experienced this level of onboarding, customer service and support before.. Originally I chose Trackingmore, but this was pretty basic and cost me a lot of time. Rush is more expensive, but they have given me a personal Slack group for all my questions, made me banner creatives for upselling, and an entire branded Klaviyo e-mail flow for tracking updates. They reply within seconds (with actual solutions), 10/10 would recommend!

Ritzy Company
Netherlands
Over 1 year using the app
Rush replied April 5, 2022

Hi Ritzy Company

Reviews like yours make our day because it makes all the hard work worthwhile. I’m happy to hear that our team provided you with excellent service, created beautiful banners, and entire Klaviyo e-mail flow automation! Thank you for choosing us as a better alternative to Trackingmore!

Much more coming in the Summer, stay tuned!

Should you need any other support, please do not hesitate to contact us on Live Chat.

Gabriel,
Customer Success Lead

May 4, 2021

This app is super clean and easy to use. The automation is incredible. and the customer service is always there to help!

FidgiPops
United Kingdom
Over 1 year using the app
July 14, 2022

We use this app on few of our stores as we really like this order tracking and look up app. So many features that really help with keeping our customers always up to date on their shipments and keep them satisfied. Highly recommended.

Wheels Savvy
United States
Over 1 year using the app
Rush replied July 20, 2022

Hey, Wheels Savvy!!!

Thanks so much for sharing your review about the Rush great features!

We are always here if you need more help on parcel tracking or order status updates.

We’re glad to hear that our team’s actions lead to one more happy customer!

Let us know when you add it to the next store, we will give you a nice starting present there!

Gabriel,
Santa Claus for repeat customers