Rush ‑ Order Tracking & EDD , 312 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.
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Good experience so far. Have not used the app long enough to measure the true ROI but the support has been excellent, even helping me build a complete order update flow inside of Klaviyo. Would recommend.
Hey Blisswell Team!
Thank you for sharing your positive experience with us! We're thrilled to hear that you've had a good start with our tracking app and that our support team has been able to assist you effectively.
We appreciate your trust in our services. If you have any concerns, need further assistance, or have any more feedback, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you for your recommendation :)
Cherry,
Customer Success Lead
The only way to get tracking
Hey sleepyhouse Team!
Thank you for your feedback! We're delighted to hear that you found our tracking app helpful.
If you have any questions or concerns with the features we have, please don't hesitate to reach out- we're here to assist you with any of your needs. Thank you for choosing our services, and we look forward to continuing to meet your expectations.
Cherry,
Customer Success Lead
Esta aplicación permite de forma muy sencilla integrar la página de seguimiento del pedido dentro de tu tienda, totalmente personalizada y además te permite ocultar estados del paquete que no interesa que tus clientes vean.
Totalmente recomendada.
¡Hola Laurin!
Gracias por compartir su experiencia con la aplicación Rush. Apreciamos su tiempo en resaltar las características, que realmente ayudaron a la configuración de su tienda. Le agradecemos que haya recomendado nuestra aplicación de seguimiento.
Si tiene alguna otra sugerencia o inquietud con respecto a su página de rastreo o notificaciones de envío, ¡no dude en compartirla con nosotros!
Cherry,
Customer Success Lead
I installed the app and started configuring my tracking page. I tried testing the app to see if it actually worked, and it ate up 3 of my credits. I reached out to support and their response was that my credits would refresh within a month. Really? I can't even test your app without using up my credits???
I'm seriously not impressed with the way this company will nickel-and-dime you to death with their credit system. I have used other tracking apps in the past, and they did not operate this way. Stay away from these guys. You'll get better value for your money elsewhere.
Hi, this is Slav, Product Lead,
I'm sorry to hear that you had a negative experience. It was just escalated.
We checked, and we saw there were 3 shipments marked as used out of 50 from the FREE plan. I'm happy to double your shipment quota for the first few months for you to "tried testing the app". There is also a 3-month free plan for stores that are just starting out.
If you want to try it again, let us know, and we will help you to your satisfaction. I'm also happy to jump with you on a call and help you with the setup.
Good luck in the upcoming BFCM season.
I think Rush can be proud to have people so dedicated to our satisfaction in their customer service department, today I had the chance to be supported by Michael Ken and frankly I've never had such attention from any customer support, I've had an extraordinary experience, really, thank you Michael for your help, for designing my tracking page so beautifully in no time at all, I've already fallen in love with the application and your great support, I've got nothing else to say except thank you and thank you again!
I had a problem I could not solve on my own, luckily the live chat is there and Ken Michael helped me successfully within minutes. Always a good customer support and Rush is definitely recommended!
I really have to say that the support is extremely helpful. I rarely experience that with other apps. Also, the app is by far the best and helps me do my work more effectively. It's worth every cent.
Hey Lavacoo Team!
Thank you so much for your kind words :) It's so good to hear that our support has been extremely helpful for you. It's also truly rewarding to know that our app is making a positive impact to you.
If you ever need further assistance or have any questions regarding the tracking page, email notifications or other set-up, feel free to reach out. We appreciate your support!
Cherry,
Customer Success Lead
Supporters are very helpful. And the experience is good. Any problem is resolved right the way. Good
Hey Amor1970s Team!
Thanks for the 5-star rating :) Our team is thrilled to know you've had a good experience with our support. We're here to promptly address any issues that arise and ensure your satisfaction.
If in case you have further questions or need assistance in the future related to your branded page or email notifications, feel free to reach out.
Cherry,
Customer Success Lead
Haven´t been using for a long time yet. But very impressed so far. We´ve tried many of the alternatives off similar tracking apps here on shopify. But nobody expect rush has been able to satisfy our needs with look-and-feel of tracking page. Aswell as making sure the translations/text is correct. For us that don´t have an english store.
Additionally they were the most affordable alternative also.
Hey brando.no Team!
We're delighted to hear that you're impressed with the Rush tracking page. We understand the importance of accurate translations and we're glad to have met your needs. Thank you for choosing us, and we're here to provide continued support as you use our service.
Please don't hesitate to reach out if you have further concerns with the tracking page or other features. Your satisfaction is our priority!
Cherry,
Customer Success Lead
KenMichael was a huge help for me! He went above and beyond to help me. He created a tracking page for me and even changed some much needed settings to reroute my customers to my track page! Thank you again x1000!
Hey Global Jersey Co. Team!
Thank you so much for your kind words! We're thrilled to hear that KenMichael provided you with exceptional service and that you're pleased with the tracking page and settings changes. We appreciate your trust and support.
If you ever need further assistance on order tracking page or shipment notifications, please don't hesitate to reach out. We're here to help!
Cherry,
Customer Success Lead