Ryviu: Product Reviews & QA
Reviews (1,427)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting online sales and enhancing store reputation through features like photo reviews and extensive customization options. It's praised for its ease of installation and use, including the ability to import reviews. The support team, particularly noted for members like Dan, Yen, Selina, and Chloe, receives accolades for their responsiveness and effectiveness, especially through the 24/7 live chat service.
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Awesome app, really nice looking widget, photo reviews for free and lightning-fast helpful support! Really really recommend it. Thank you so much for your help Yen!
The support team is Rude, AND ABSOLUTELY DISRESPECTFUL!
i've never ever seen such bad support team. the app is a mess. i hope you read this to help you be more professional with people.
Hi there,
This is Yen from the Ryviu team.
First of all, please accept my apology because our App does not meet your target. As we mentioned in our support thread and on our pricing page, Ryviu does not support Dsers at this moment. Our Technician is working on it and I will keep you posted once available.
I will answer you with further details and you can ask any further questions via our Live chat. Thank you.
B.regards,
Yen
The loading time of the reviews are very slow and it is not working properly. Otherwise, the idea is good but if is not works then it is not worth
Hi, Ryviu app is using Shopify API, and it will load after your site has finished loading only to make sure our app will not affect to speed of your store. It's using Lazy load also, so it only appears if you reached to Ryviu widget section only too.
Best Regards,
Dan from Ryviu
Helped me a lot! Solved all my problems!!! I really enjoyed the service, I hope that whenever I need help you will be the same one to assist me
It does not even support bulk importing from any of the mentioned sites.
If you have a large number of products do not try to install this app. I installed this app and charged my account immediately and they told me to upgrade for Unlimited Plan to bulk import from just 1 supported site (That too doesn't work). If you are a new business don't waste your money on this app, there are tons of free app available which does the same thing. Also, the user experience is so poor, I definitely don't recommend this app. STAY AWAY!
Hi there,
Dan here from Ryviu.
As we mentioned in our support thread, our App only supports the Bulk option import via Oberlo in Unlimited plan. And we already mark it clearly on our pricing page https://www.ryviu.com/pricing.
The Bulk Import feature via Importify as your needs is not available now, and we do not mention that feature in any documents but I already passed that idea to the DEV to check and hope they can add it soon.
We hope you can understand and consider about 1-star review that you already gave us.
Thank you so much.
Dan
I uninstalled it, but it still has residual plug-ins that can edit my products, which makes me very unsatisfied.
Hi there,
Dan here from Ryviu.
Maybe you are talking about Ryviu's icons on your Shopify Products section. Did you remove Ryviu's Chrome extension? Because after uninstalling, our app will completely removing and will not affect your store. Please check this instruction to know how to remove Ryviu's Chrome extension:
https://docs.ryviu.com/en/articles/2922166-uninstall-ryviu-app-from-your-shopify
All the best,
Dan from Ryviu
Uninstalling, it keeps giving me the error message saying that 'URL exist' no matter if I enter a valid URL, invalid URL or no URL at all.
Hi,
I'm Dan from Ryviu. Thank you for your feedback. Can you contact us and let us know a little more about the issue did you get so we can fix it for you?
All the best,
Ryviu team
Paid twice and app never processed my subscription. Unable to use, despite having paid. Frustrating.
Seems promising, but had no success importing the review body from the standard Shopify Review export.
Hi, I'm Dan from Ryivu. Did you change format of your CSV to correct format of our CSV file before importing? Please check our document from here to know how to import reviews via CSV: https://docs.ryviu.com/en/articles/1789782-import-reviews-from-csv-export-reviews-to-csv-features
Best Regards,
Dan from Ryviu.
Total waste of money. Does no more than other free apps. Don't get ripped off like I just did. £9.99 to import Etsy reviews and it didn't even work
Hi Crystal Shoe Designs,
I'm Yen from the Ryviu team and I'm sorry for the inconvenience you've had with Ryviu not importing reviews from Etsy.
I have already reached out to you via email, and I hope to hear back from you soon so we can assist you to resolve that problem.
Thank you for your understanding.
Best regards,
Yen