Overall rating Based on 20 reviews
This app is just what we needed, and more. Having tried other apps, Sales Rep provides much more value and features than expected. Vik and his support team provide excellent service and response. Vik is great to work with to understand your needs for your business model and work to provide you with what you need for success. It is a pleasure doing business with this high-quality app provider.
This app works and the support team is very helpful! They reply to our messages quickly and fix the issues that we encountered. However, we had to uninstall it as we are still looking at something that would suit best with our business model.
This is perfect for stores that would just like simple affiliate features.
Thank you for the review :)
I do want to address your comment "This is perfect for stores that would just like simple affiliate features".. Since our app provides much more than simple affilaite features. Affiliates/ Reps / Ambassadors can send invoices, purchase at wholesale rates, share discounts, you can even assign customers to reps and give commission when customers place an order. Reps can even add potential sales leads to your store... You can even have sales team managers to manage your sales teams :)
We are very sad to see you uninstall, but since our app provides such rich feature set for you sales team, i am sure we will see you back soon :)
The support offered by this app was beyond amazing. The team helped us every step of the way and made sure we reached our deadlines. Vik helped us find solutions that made the app into an indispensable tool for us.
I wasted about half an hour on this. the support section has a couple of 30 second videos and "coming soon" from what I guess is a couple years ago. seems under developed and abandoned. maybe the features work, but I'm not going to email the developers to get basic setup instructions
Our app is not abandoned or under developed. In fact we are constantly improving and adding new feature.
I do admit, that we do not have enough support videos. This is something which we will be adding in the next few weeks.
We were slammed with new feature requests and customization requests, Hence we have not been able to create video content for our support and faq section.
We should have 30 sec 'how to videos' for each feature that we offer, in next few weeks.
Very quick response. I will give this app a thorough try. I hope I will be provided a link for my representative to log in to his dashboard, which I couldn't find it anywhere.
I looked at a lot of other Affiliate apps and in the end, they all promised alot, looked professional, but didn't deliver when it came to technical help, customizations, features or support.
An important part of our selection process was that their solution offers the ability to implement 3 tiered (Rep, sub-rep, customer) commission structure - which other apps can't support.
SalesRep by Chief Software may not look fancy, but is very functional, they are SUPER responsive and their support is excellent. They provided many look and feel customizations for me for a very nominal fee.
I am happy to be working with them and recommend them to others.
Beach Hemp Jewelry
Still in the first week of trying out the app. You might have to do additional things to your store to get it to work that aren't in the instructions. Like turning your store accounts/members function to "ON". They are in the process of preparing more videos and were really helpful with getting the app to work. I can see how this will be an amazing app if I get people to use it. Also I wish you could add some more text to the Sales Rep Sign Up Page so I could explain the features of the program.
Rsvp Prom and Pageant
We are still in the process of customizing the app to our needs but Vik has been nothing short of incredible and accommodating! Our sales process is a little more complicated than most but Vik and his team had no problem understanding and asking great follow up questions. The app has a lot of features and because his team is so willing to make adjustments/customizations for your needs, you will never have to look elsewhere for a better solution! I did research on the other apps that perform a similar function on Shopify and this was by far the obvious choice!
Lion & Siren
I love this app! I don't normally write reviews but this app is great for tracking what your sales reps are selling! Highly recommend!
The team behind this app has been extremely responsive and willing to implement new features upon request. 2 features we requested were quickly implemented in a matter of weeks.