The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Level Sense (by Sump Alarm Inc.)
We used this app to track commission for orders that were taken over the phone. There are good points and bad points. it does track commissions and makes SOME of the calculations easy IF YOU ONLY HAVE ONE SHOPIFY SITE.
If you have multiple sites, its $10,00 per month PER SITE, and then you have to run commissions for each website independently and add them up.
Service is done by YURI, and while he did respond - he has never lifted a finger to help. "You can do this... ", "You can do that..". Even suggestions for the app to improve were basically shrugged off.
There is nothing in this app that cannot be tracked in excel. It does speed up the process as the app automatically fetches the data from the website, and (for example) if you do not pay commissions on Shiping and or taxes, it will organize all of that information for you.
It does not integrate with QBO, so you have to tell it when you pay. I believe the filters on it could be greatly improved. From talking with Yuri, there is nothing in this app that will be changed or improved anytime soon.
Thanks so much for your constructive feedback. We'd like to assure you that we do, in fact, take your suggestions very close to heart, and that we are consistently developing new features based on our users' feedback. We apologize if we gave you the impression that your suggestions were shrugged off. Once again, I assure you, they were not. If you have any additional feedback, please do feel free to contact us.
Barnaby's Loft Wholesale
Coverts to pay-for-play only. Any reps or data you have on commissions is inaccessible unless you then pay them for a monthly service. Also just a vibe that it's more a ploy to gain data then provide a service. Don't bother unless you're sure it's the right fit for your needs.
Hi there. We're very sorry to hear that you had a negative experience. We want you to know that based on your feedback, we've changed our policies. Now, even if you do not remain a paying customer, we allow you to view your historical data. Additionally, we wish to assure you that your data is never used, mined, or sold for any purpose other than to provide you with the service we offer. In fact, we clear all of your data after 90 days of inactivity.
We hope that you'll consider giving us another try, or updating your review, based on the above information.
University Life Outfitters
Not really sure what the problem is because I've never been able to set up this app at all. I've contacted service twice and they tell me my email address is wrong. ??? Really? Kinda sure I know my email address. Soooo..... great idea but waiting for an app that works.
Yikes! We were very sorry to see this review. As you mentioned, you signed up with a typo in your email address (one "T" instead of 2 in "outfitters"), and therefore, you were unable to log in to our service. We also tried to email you and contact you directly, but we never received a response.
We're very sorry you chose to leave a 1-star review because of something that ultimately amounts to user error. This is truly harmful to our business - but, that's life, I suppose.
Very easy to use. Great app and great support.
(update 2021) For over 5 years of use, we are blown away at the simplicity yet effectiveness of this app, as we could not find a single app that can do what this does. NONE. This is the ONLY app that we have found that fully integrates an omni-channel commission manager for your sales associates, and you can have your associates use everything from discount codes, drop-down sales associate choosing at checkout, associate code entered by the customer, and so much more. Also, if you need custom coding done to truly make sure the app and all its features work on your website, the team and especially Yury have been absolutely AMAZING at adding any and all coding to our backend design. We are so grateful to have this app, could not have our sales team without it! (from 2018) So far I have been very pleased with the app. It has a TON of features for a very affordable price. Yury is great at customer service and promptly responds to any questions, and takes suggestions for app development. I also want to list my development suggestions here so the public may also gain good info, here is what I believe this app should also develop: -Multiple or tiered commission for the same associate (to help separate retail vs wholesale orders for same associate) Keep it up guys, thank you for finally having an affordable and all-in-one package interface for my business!
Great communication and service! We had an issue with commissions not being tracked via discount code and Yury was able to not only diagnose the problem, but had a patch within 24 hours!
Great Team and responds instantly!
Great app and great customer support. A must for tracking commissions.
Stomplight International Llc
Just signed up for the 7 day trial. Loaded my 10 sales reps and their existing accounts. I am now going to try this App out for the next 90 days. Platform worked great getting integrated with my store. Yuri was available via contact to answer my questions. Very straightforward so far. fingers crossed
Our company has found the SalesReps app to be a beneficial part of our dealer program. It allows us to track commissions on sales to make sure each dealer receives proper compensation. We look forward to growing our dealer base using this app!
This app was exactly what I was looking for and there support team is outstanding! I have had a couple of bumps using it and there are some features I needed them to add. They are always quick to respond and are developing many features that I need in the coming weeks and months. Great app and great team! Thanks guys