TrustWILL Product Reviews app
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
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TrustWILL(formerly Trustoo): collect photo&video reviews, engage customers, and build brand trust.
TrustWILL from CWILL is a review solution (formerly Trustoo from Channelwill) that helps merchants leverage photo & video reviews to build customer trust and showcase authentic feedback. Reviews appear in customizable widgets aligned with your brand, turning customer experiences into visible social proof. Data-driven insights and AI analysis reveal review performance and impact on conversions. 24/7 multilingual support ensures global usability.
- Display reviews in beautiful widgets, visual editing page for quick use.
- Auto-translate reviews in multi-language and unlimited translation
- Collect reviews via QR codes, WhatsApp, Amazon and other platforms.
- Send automatic review request emails, show discounts for adding a photo
- AI Insights: Summarize key points and smartly sort high-value reviews
- Popular with stores like yours
- Based in United States
Languages
French, English, Spanish, Italian, Japanese, Portuguese (Brazil), Chinese (Simplified), German, Dutch, Portuguese (Portugal), Czech, Danish, Norwegian (Bokmål), Polish, Finnish, Swedish, Turkish, Thai, Chinese (Traditional), and Korean
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Pagefly
- LOOX
- DSers
- Aliexpress
- reviews.io
- product reviews gratis
Categories
Campaign types
Managing campaigns
Display options
Pricing
Free
Free
Features
- 50 review requests (order-based)
- Import reviews
- Show 6 reviews per product
- Discount code
- 24/7 Chat support
Starter
$11.99 / month
or $115.10/year and save 20%
$5 per additional 100 orders.
Features
- 200 review requests (order-based)
- Show unlimited reviews
- Branded email templates
- Google snippet
- Reply reviews
- Webp images Opt
7-day free trial
Growth
$29.99 / month
or $287.90/year and save 20%
$5 per additional 100 orders.
Features
- 500 review requests (order-based)
- Google shopping integration
- Product grouping
- Customer account
- Video reviews
- Q&A
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,460)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its user-friendly interface and exceptional customer support, making setup and management straightforward. It effectively collects customer reviews, boosting business credibility and offering valuable insights. The app features extensive customization, supports multiple languages, and performs reliably across platforms. Merchants also value the comprehensive free plan, enhancing review management without significant investment.
SCAM TO LET YOU PAY!
They keep saying that there system is working but it failling hardd!!
I have been trying for months to get email request sent. Doing 10.000 orders a month and receive 0 reviews... even my own orders will not get an email. And they keep saying they sent it.
Funny part on the free plan (it's really working) once you upgrade. It will stop working.
Money back? nope, limited by all the functions.
Don't ask me why I keep trying to chat with them if there stupid answer always is that's working, IT'S NOTTT
I'M SUPER ANGRY
Excellent Support & Highly Recommended
I had an issue where the star rating was not showing on my home page. I contacted the Trustoo support team, shared my homepage link, and they fixed everything by themselves very quickly.
Their support team is superb, professional, and very cooperative. No delays, no confusion they understood the issue and resolved it smoothly.
100% recommended app for anyone looking for reviews and ratings with reliable support. Great experience overall!
App has one functionality, and it is not working. My SEO score dropped because of this app not works.
When i open Google Search Console, i can see fluctions at Review Snippet. Even if i am using the most expensive package of this app, review snippet not working correctly.
Not recommend
Hallo back-lava,
ich bin Joey, Ihr Account Manager bei Trustoo. Ich wollte mich persönlich bei Ihnen melden, da ich gerade Ihre Nachricht und die erwähnten Probleme gesehen habe. Es tut mir aufrichtig leid, dass meine Antwort so spät kommt — mein Großvater ist vor ein paar Tagen verstorben, und ich musste ein paar Tage frei nehmen, um bei meiner Familie zu sein. Ich war nicht im Büro und es tut mir sehr leid, dass ich mich nicht früher bei Ihnen melden konnte.
Ich kann Ihren Frust vollkommen nachvollziehen. Sie wollten, dass die Sternebewertungen korrekt angezeigt werden, und als es nicht funktioniert hat, muss es sich angefühlt haben, als hätten Sie für etwas bezahlt, das nicht funktioniert. An Ihrer Stelle würde ich mich genauso fühlen. Es tut mir wirklich leid, dass das passiert ist und welche Unannehmlichkeiten es Ihnen bereitet hat.
Um dies auszugleichen, möchte ich Ihnen die Rückerstattung für dieses Monatsabo anbieten. Da die Rechnung für Dezember noch nicht belastet wurde, können wir keine direkte Rückerstattung vornehmen, aber ich kann App-Guthaben auf Ihr Shopify-Konto anwenden. Dieses Guthaben wird automatisch Ihre Dezember-Rechnung ausgleichen, sodass Sie für den kommenden Monat nichts bezahlen müssen.
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Bezüglich der von Ihnen erwähnten Probleme — der Anzeige der Google-Sternebewertungen sowie der Sterne auf Ihrer Startseite und auf den Kategorieseiten — hat unser R&D-Team beide Probleme vor zwei Tagen behoben. Könnten Sie bitte bei Gelegenheit überprüfen, ob alles korrekt angezeigt wird? Wir werden die Situation weiterhin genau beobachten, um ein erneutes Auftreten zu vermeiden.
Könnten Sie mir bitte mitteilen, ob die Lösung mit dem App-Guthaben für Sie in Ordnung ist?
Da ich mir nicht sicher bin, ob meine Antworten über Shopify Ihr Postfach zuverlässig erreichen, habe ich Ihnen zusätzlich eine separate E-Mail von joey.wen@channelwill.net
gesendet. Es wäre großartig, wenn Sie direkt auf diese E-Mail antworten könnten. Vielen Dank.
Mit freundlichen Grüßen
Joey
Support
App support provided by CWILL.
Resources
Launched
January 13, 2022 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store
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Edit customers
Customer data, browsing behavior
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Edit products
Products, publications of products on sales channels, collections
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Edit orders
All order details for the last 60 days
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Edit discounts
Discount codes and promotions
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Edit store analytics
Pixels
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Edit Online Store
Theme, Online Store pages
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View other data
Locales
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