Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy integration with Shopify, and simple setup. They value its ability to import reviews from sources like AliExpress and its customization options for consistent store design. The app is known for handling large volumes of reviews and offers a free plan with unlimited product reviews. Merchants commend the customer service for its quick responses and 24/7 availability. The app's video tutorials and its role in enhancing store reputation and customer interaction are also appreciated.

Edited October 31, 2023

the support team managed to solve most queries and they have been very helpful
however the developer definitely needs to consider improving the app based on customer feedback
this app can be improved in different aspects and believe many other merchants would benefit as well

Polara
United Kingdom
About 2 months using the app
Channelwill replied September 30, 2023

We’re sorry to hear that you had a negative experience with our product/service. We take all feedback seriously and would like to learn more about what happened so we can make things right. We have sent you an email and you can also reach out to us via chat so we can discuss this further.

All the best,

Trustoo Team

November 26, 2023

I received quick response, and the issue was corrected easily.

Chills Pet Pals
Canada
10 months using the app
Channelwill replied November 27, 2023

Best day, Chills Pet Pals​! 🥰

We want to express our heartfelt gratitude for your 4-star reviews on our app. We're glad to hear that you appreciated our effort in giving you a quick response and that the issue was resolved easily.

If you have any more comments or if there's anything specific you'd like to discuss for us to reach your fifth star, please don't hesitate to reach out. We're here to assist you in any way we can. And, your feedback would help us a lot to improve our app and services. Have a nide day ahead.

Best regards,
Trustoo Team

November 6, 2023

Great app, simple, useful and customizable. Support very fast and efficient.

Harmony Blow
Italy
3 months using the app
Channelwill replied November 8, 2023

Hi there,

Thank you so much for your honest feedback. We know that we still have room for improvement. You can share with us the areas we should work on or if there is anything you can suggest to improve. We consider our user's feedback and prioritize them.
If you need anything, dont hesitate to reach out.

All the best,
Trustoo Team

November 19, 2023

É LEGAL, PENA QUE O PLANO FREE SEJA TÃO RESTRITO E O PAGP TÃO CARO

Buyshopgen
Brazil
5 months using the app
Channelwill replied November 20, 2023

Best day, Buyshopgen! 🥰

Obrigado por dar quatro estrelas ao nosso serviço! Peço desculpas se o plano Gratuito não atendeu aos seus padrões. Reconhecemos e entendemos que os preços dos nossos planos podem ser caros para você. Porém, saiba que estamos aqui para ajudá-lo caso você tenha algum problema que não possa ser resolvido em seu plano atual.💗

Você pode entrar em contato conosco a qualquer momento se precisar de ajuda. Você também pode entrar em contato conosco agora mesmo para que possamos discutir qualquer coisa que você queira que melhoremos em nosso aplicativo e para que você tenha uma experiência perfeita em nosso aplicativo.🙇

Agradecemos e estamos entusiasmados por compartilhar suas impressões conosco. Se você tiver mais dúvidas ou precisar de assistência adicional, não hesite em nos contatar. Estamos aqui para ajudar.🌻

Atenciosamente,
Trustoo Team

August 15, 2023

The app works well and looks good, support is good and reactive, I recommend this app. Thanks you :)

Saluki
Belgium
3 months using the app
Channelwill replied August 16, 2023

Hi there,

Thank you for sharing your feedback with us. We're sorry to hear that our app didn't fully meet your expectations. If you could provide us with more details about the issues you encountered, we'll do our best to address them and improve our app.

Best regards,
Shan

October 21, 2023

me gusta, tiene varias funcionalidades, solo verificaria que todo este en español para poder manejar mejor la herramieto y recomendarla más. gracias.

Aldani Store
Peru
18 days using the app
Channelwill replied October 22, 2023

Gracias por traer esto a nuestra atención. Siempre estamos buscando formas de mejorar nuestra aplicación y brindar una mejor experiencia a nuestros usuarios. La función que solicitó está disponible desde el backend y también le hemos enviado un correo electrónico al respecto. Esperamos que puedas comprobarlo.

Mis mejores deseos,

Equipo de confianza

September 18, 2023

I Am Very Very Happy With this app

UpTrend.pk
Pakistan
2 months using the app
Channelwill replied September 21, 2023

Hi there,

We're delighted to hear that you're very happy with our app! Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. If there's anything specific you love about the app or any suggestions you have for improvement, please don't hesitate to let us know. We're always striving to make your experience even better, and your input is invaluable. Thank you for choosing our app, and we hope it continues to meet your expectations!

All the best
Trustoo Team

August 4, 2023

great customer service, i recommend.very useful product to have. Wish it could import reviews from other source

Mr Nelsons Dog & Cat Supplies
Australia
13 days using the app
Channelwill replied August 6, 2023

We appreciate your honest feedback and your 4-star rating. It’s great to know that you are enjoying our app and that you had a smooth installation and usage process. We strive to make our app simple and user-friendly, but also powerful and versatile. We invite you to explore more of our app’s features and benefits and let us know what you think. If you need any assistance or have any suggestions, please don’t hesitate to reach out to us. Thank you for choosing our app. 😊

Trustoo team

August 23, 2023

OK OK BRO Tell us about your experience with Trustoo Product & Ali Reviews
Tell us about your experience with Trustoo Product & Ali Reviews

Hello Babys
Vietnam
2 days using the app
Channelwill replied August 25, 2023

Hi there,

Thank you for sharing your feedback with us. We're sorry to hear that our app didn't fully meet your expectations. If you could provide us with more details about the issues you encountered, we'll do our best to address them and improve our app.

Best regards,
Shan

September 8, 2023

me brindaron el soporte necesario para solucionar mi problema , muchas gracias

SmartTech7
Peru
2 months using the app
Channelwill replied September 9, 2023

Obrigado por compartilhar seu feedback conosco. Lamentamos saber que nosso aplicativo não atendeu totalmente às suas expectativas. Se você puder nos fornecer mais detalhes sobre os problemas encontrados, faremos o possível para resolvê-los e melhorar nosso aplicativo.

-Trustoo Team