Reviews (4,682)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to import reviews from various sources, aiding in building customer trust. It offers customization to match store design and efficiently handles large volumes of reviews. Its free plan includes unlimited product reviews, a feature highly valued by merchants. The customer support is praised for its promptness and dedication, making it a recommended tool for enhancing customer trust and boosting sales.
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Trustoo, once my favorite review app, has taken a disappointing turn. Recently, they've implemented drastic restrictions on the free version, limiting users to a paltry 20 reviews per product. This pales in comparison to competitors.
To make matters worse, Trustoo's customer service lacks empathy. Attempts to address concerns are met with automated responses, showing a disregard for loyal users.
The final straw was being blocked from leaving a review. Trustoo seems more interested in stifling user input than fostering it.
In short, Trustoo is now overpriced for its limited features and indifferent to user feedback. Look elsewhere for a better experience.
Hi Holibag,
Thank you for your feedback, and we are sorry for any unpleasant experience that you might have had. Regarding the recent update of the app, the developers made this adjustment to balance the service being provided to our loyal customers and also to manage the operational expenses of the app.
Upon checking, we did not receive any messages or emails from you, and we do not have any recent history of conversation indicating that you have reached out to our customer service. Please do not hesitate to contact us if you need further assistance or have other concerns. We are always here to help. 😊
All the best,
Trustoo team❤️
Its an awesome app, with great customer support.
Thank you, thank you, thank you for your 5-star review! We're so happy to have earned your trust and loyalty with our app and services. Your feedback motivates us to continue improving and delivering exceptional service.
All the best,
Trustoo Team❤️
GREAT EXPERIENCE FROM PIA WITH FAST SERVICE AND RESPONSES, RECOMMENDED THIS APP FRO ANYONE WHO WANTS A EASY NAVIGATION AND PROCESS.
they were very helpful in fixing a issue i have a great app for your store
Thank you, thank you, thank you for your 5-star review! We're so happy to have earned your trust and loyalty with our app and services. Your feedback motivates us to continue improving and delivering exceptional service.
All the best,
Trustoo Team❤️
Thank you for your help. Very good review app, I think it's the best app for it.
Thank you for your incredible 5-star review! We’re thrilled to learn that our app and services are meeting your needs and exceeding your expectations. Your support is invaluable to us.
Best regards,
Trustoo team❤️
This is very cool. Thank you I can able to sync a reviews from Ali.
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us.
All the best,
Trustoo Team❤️
App is incredibly user-friendly, boasting an intuitive interface that requires almost no learning curve, and integrates seamlessly into your site.
Support is great, Shan was incredibly helpful and knowledgeable, answering all my questions with clarity and patience. I felt very supported throughout our interaction.
good stuff. customer service is fast and helpful.
Wow, a 5-star review from you? Thank you so much! We're glad to know that our app and services are making a positive impact on your work or business. We appreciate your trust and loyalty.
All the best,
Trustoo Team❤️
Easy to set up. Great after sales service with quick responses with resolution to queries and tech support. 100% recommend
Your 5-star review is incredibly valuable to us! We are overjoyed to learn that our app and services are exceeding your expectations. Your support means the world to our team.
All the best,
Trustoo team❤️
So far so good. I just installed the App today and needed a little support in setting things up, though it was actually very simple. The support was really helpful. i am now looking forward to hopefully collecting lots of customer reviews.
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us.
All the best,
Trustoo Team❤️