Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for efficiently managing large product catalogs and enhancing search functionality. Features such as customizable search results, built-in analytics, and the option to hide products from search are appreciated. The app is praised for its easy setup, extensive customization, speed, and seamless integration with various themes. The support team is recognized for their quick and effective assistance. Merchants recommend it for boosting conversions, sales, and improving customer experience. Long-term merchants express satisfaction with its performance, support, and affordability, noting it offers better value than some competitors.

February 23, 2019

Very helpful, kind, and quick response from customer service. They helped me set up smart navigation for my website. I really appreciate it. Thank you.

Playful Baby Store
United States
24 days using the app
August 28, 2016

Great app, we sell over 8000 wholesale lines on http://www.wholesale247.co.uk and needed a way to help our buyers select items from Home & Garden, Stationary, Toys, DIY etc, this has been a perfect app for us

Wholesale 247
United Kingdom
Almost 2 years using the app
September 8, 2020

Poor customer service and support. the products doesn't work with two languages even it is integrated with langify.

Kidicare daycare supplies
Canada
Over 1 year using the app
Searchanise replied September 9, 2020

Hello,

Thank you for sharing your feedback with us. We are really sorry to know that you have faced issues with Langify integration. Our team is now working on the issue you mentioned and we will do our best to fix it quickly. We will keep following up on this in our current email thread.

Searchanise team

September 22, 2019

Outstanding customer support. Clear instructions on how to set up a filter and an application that does its job perfectly. Highly recommended!

ARTESANOS.CH
Switzerland
23 days using the app
Searchanise replied September 25, 2019

We are glad to hear our service works great for your store! Thank you very much for posting this amazing review and your recommendations! All the best!

November 9, 2020

The app works perfectly and support is great and prompt- I had an issue with the search result page not being full width on my theme and Alexey from Searchanise sorted it out within a day.

Buyfair
India
23 days using the app
January 8, 2023

Be careful to subscribe to this app yearly cause their policy is nonrefundable. We recently upgrade to the new theme and have to change a new app base on our needs, however, they refuse to refund my yearly subscription ( I am not requesting a full refund, just a portion).

This app will change your collection page, and redirect to its layout, if the page didn't load completely and visitors click the link, still will go to your theme's design, that is the reason we consider to change it. Additionally, If I don't make any mistake here, they said $19 per month is up to 1500 Products but our store only has around 250, but in the dashboard, they ask us to upgrade cause we sold over $50000. Thirdly, if you want to customize the collection or search result, it towards java, not really easy to use. This app does not work for niche stores. Finally, they did some kind of upgrade of the app and kill of all my pre-set button colors, and just send me an email with sorry. Our member has to spend another 2 hours to adjust it back.

We using this app for over 1 year and really hate to write a bad review for developers cause everybody is not easy here. However, it is time to speak something.

Dive To Garden
United States
Over 1 year using the app
Searchanise replied January 9, 2023

Hello,

Thank you for your feedback, sorry to hear that our app didn't quite suit your store.

As to your points, our annual subscriptions are indeed non-refundable. Yet, we value you as a customer and will do our best to come up with something in this case. One of our agents has already contacted you regarding this via email, we hope to hear from you.

About how our app works, it is true that it creates a new page that is used as a search results page, which uses a layout that is most probably different from the one on search results page that is used by the theme. This is, quite an obvious drawback, however, the design and layout that our app uses can be changed with the help of settings and a bit of custom code. We have articles about this on our help portal: https://docs.searchanise.io/modify-widgets-appearance/, https://docs.searchanise.io/customize-content-search-results-widget/, and some others. JavaScript modifications (and I must mention that Java is not used by our app, it is a very different language) might be required, but they are not, usually. Besides, our support team is always glad to help if you face difficulties with making our app suit your store. Apart from consultation, this includes developing the necessary code too, if possible.

The redirect to the default search results page shouldn't occur when our app is active, but if it does, it can be fixed very easily in 99.9% of cases. If you decide to give us another chance, we will do our best to fix it for you. We have also described a solution for this situation in the following article: https://docs.searchanise.io/widget-doesnt-appear-on-page-load-shopify/, it is publicly available. The described solution works pretty much always and doesn't require any coding/special knowledge, and takes minutes to implement, if needed.

Regarding the subscription pricing, we don't quite understand what you mean yet, unfortunately. You had an annual subscription that costs $151.2 a year and supports up to 5,000 products. The very same subscription is currently available to you, at least as far as we can see when we check it from our end. Subscription price also doesn't depend on how much you sell, only on how many products (their variants are not counted) there are in the store and what features you need to be available to you. Looks like there was some misunderstanding, we would be more than happy to clarify this part with you.

With all that said, it looks like the issues you've described might be fixed rather quickly. Our whole team will be glad to assist with it if you decide to try Searchanise one more time and contact our support about this (feedback@searchanise.io).

Thank you again for the feedback and for the detailed review! We will do our best to take it into account and improve our service in the future.

Best regards,
Searchanise team

April 9, 2022

Great App and very good support! Very easy to customize. Support is very friendly and solution-oriented!

dayê rose
Germany
23 days using the app
Edited November 28, 2018

A great app in terms of actual search functionality, capturing of the right products and pages, as well as the drop down UI. However, in the absence of options to toggle between search icon / bar and between where we want the same to appear - we've had to get it done externally and that hampers the experience slightly. This would be an extremely valuable addition.

In terms of service, no issues. The team has been prompt, helpful and efficient.

Thephylife
India
Over 1 year using the app
October 31, 2019

Awesome app. The trial was perfect but the free version is a little restricted with the products. If your store has few products the free version is just fine. The Support is amazing, they help me out 'cause I don't have developer, and was fast and easy. Thank you!

Bog Vape
Colombia
22 days using the app
Searchanise replied November 19, 2019

It is always nice to hear our team was able to deliver great service. Thanks for the kind words and this awesome review!

February 13, 2017

makes our site so much more user friendly - thanks www.TheVapourClub.com

The Vapour Club
United Kingdom
22 days using the app