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Amazing support from John and Tony. As well as CLV and other great info, the thing we get the most value from is syncing the segments to Klaviyo, and then syncing those from Klaviyo to Facebook custom audiences. We then run retargeting on them. Very effective and worth the subscription price alone.
Thanks so much for the awesome review! We do love the ability to segment customers and sync directly to marketing channesl. That makes data actionable!
Segments is the best app discovery for our business in ages! All of the data I want and need broken down into intelligible and actionable bite-sized pieces!
Thanks! Breaking down data into actionable pieces is what we love to do. It's all about knowing your customers and taking action to make them happier!
After looking and trying many different customer analytics/customer loyalty apps for both insights and syncing to Klaviyo, this one is the best we've found. The analytics , UX, and design of how data is presented is very intuitive and questions we had our customers were answered in one of the many different tabs. The ability to sync to our marketing stack incl FB and Klaviyo is very helpful. Don't think we'll need a data team for a while as this will take us far.
Wow, we really appreciate these kind words. We are so glad you've made Segments a part of your team and we're honored to be a part of your growth!
Very usefull app, helps you digging deeper in your data. Very easy to use, it enables you to build very relevant segments, and then send it to Klaviyo or SMA audiences... Also the support and their datascientist are always available to help. I recommend !
Great app and incredible customer service. We have a unique situation and parsing data properly is very important to understand the metrics used for PPC Ads and this app hits the spot!
Not only do they offer incredible insight into the data, but they worked with us to generate something that fits our specific situation. If I could have given them more than 5 stars, I'd gladly do so! Highly recommended on the quality of information, ease of use and the parsing of the data as well as the customer service.
Knowing how our app and tailored services have added value to your unique situation is incredibly rewarding. Thank you for considering us worthy of more than 5 stars! Your trust in us over these three years is invaluable, and we appreciate your continued support.
A powerful tool that every store needs. It essentially organizes our customer data into digestible chunks of actionable information. The lifecycle and product journey features are particularly useful, as well as being able to build and integrate custom segments on the fly. The Klaviyo and Facebook integrations are game-changers for us. This tool is essential to truly understanding your customer’s behaviours.
Our first segmented email campaign yielded the following results: click through rate: 1.0% --> 2.7%, open rate: 20% --> 30%, and double the revenue! I definitely recommend you consider speaking directly to your segmented audiences. Each customer has diverse needs and purchase patterns. Addressing them directly allows for the customer to feel seen and understood :) Thank you for all your help John Chao!
Thank you so much!! It's amazing to see those great results, and it means a lot to us where we can help you build long-lasting relationships with your customers.
Just like you said, "speak" to your segmented audience as they all have different needs! 🙌
This product gives you an immense amount of value. Coming from a place of manually attempting to calculate things like repeat rates, churned customers, segmentation, etc... The Segments app is like having a digital marketing research team at your fingertips, extremely easy to navigate, integrate with the rest of our tech stack, and the customer service team is always a click away.
Tresl is a great platform that opens up a whole range of data for us to ensure our marketing strategies are in line with facts. Their team are great and have a speedy responde time with any additional requirements or questions that we have.
Thank you for your glowing review. We're so glad to have been able to make data analysis easy and impactful for your business, and we promise to continue to make data even easier!
Our team is quickly able to create segments from your app (custom segments based on filters), exporting them to Google ads and running ads.
The good thing is that when the segment gets updated the audience is dynamically synced to google so we Dont need to re-upload the lists continuously.
Also, we have triggered some email campaigns when people are added to lists like at risk loyals, churned loyals, active loyals etc ., So, I get to hear great feedback from our customers which is helping us fix issues and streamline processes.