Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.9 (804)
Developer
Channelwill

AI-Powered Customer Service Automation | Instant Ticket Resolution,24/7 Support& Brand Loyalty Boost

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter, Widget, FAQ pages.

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter, Widget, FAQ pages. more
  • Branded Self-service widget,with Trackingmore API default, no extra tracking app
  • AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
  • Manage the inbox tickets from multiple social media, Chat, Email in a help desk
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Slovak, Somali, Slovenian, Turkmen, Finnish, Russian, Korean, Swedish, Czech, Estonian, Irish, Norwegian Nynorsk, Norwegian, and Thai

Works with

  • Checkout
  • Shopify Flow
  • Parcel Panel, Loloyal loyalty
  • Klaviyo,Mailchimp,One
  • TrackingMore, EcomSend Pop Ups
  • Gmail, Zoho,Outlook, Godady
  • Dropshipman,SEO Ant
  • Messsenger,Microsoft 365

Pricing

Free

Free

  • Unlimited agent
  • 1 store
  • 20 conversations
  • Live Chat, Contact form, Order tracking
  • Email & Social media Integration
  • Macro, Quick response
  • Help center: Unlimited FAQ
  • 24/7 customer service

Starter

$16.90 / month

or $152.25/year and save 25%

$12 per each additional 100 conversations

  • [Early Bird Offer $10.14]
  • 1 store
  • 100 conversations
  • Automation bot
  • Custom FAQ domain
  • FAQ premium templates
  • Tag user & conversation
  • Limited free order tracking quota

7-day free trial

Basic

$42.90 / month

or $360.36/year and save 30%

$12 per each additional 100 conversations

  • [Early Bird Offer $25.74]
  • 3 stores
  • 500 conversations
  • Limited free order tracking quota
  • Priority support

7-day free trial

Pro

$149.90 / month

or $1,259.16/year and save 30%

$10 per each additional 100 conversations

  • [Early Bird Offer $89.94]
  • Multiple stores
  • 2000 conversations
  • Limited free order tracking quota
  • Custom plan & more
  • Customer success manager

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (804)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

February 10, 2025

good

Simolio Electronics
China
Almost 2 years using the app
Channelwill replied February 13, 2025

Thank you for your feedback! 😊 We're glad to know that you're enjoying our app. Let us know if you need any assistance! 🚀 We'll be here to help!

Best Regards,

Kim
Willdesk Customer Support

January 10, 2025

Easy to set up, good to use. Great customer service.

PIDZOOM
United States
About 1 year using the app
Channelwill replied January 12, 2025

Thank you so much for leaving a wonderful review! We're very delighted to hear that you are happy with the support and the platform. We really appreciate your feedback. We promise to continue and maintain high standards in user experience from using the Willdesk.

Feel free to send us a message anytime as you require support. We are available 24/7.

Thanks again!

Emma
Willdesk Customer Support Team

February 4, 2025

great i love this app, support are very available for help

For.me
France
2 months using the app
Channelwill replied February 6, 2025

Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and that our support team could assist you. If you ever need help, we're always here for you! 🚀💙

Best Regards,

Kim| Willdesk Support Team

Support

App support provided by Channelwill.

Developer

Channelwill

WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK

Launched

February 22, 2021

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