Reviews (806)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

November 14, 2024

Es una aplicación muy genial, tiene las herramientas necesarias la aplicación, gracias a esta aplicación mi tienda se ve estupenda la recomiendo mucho

APPLIX
Mexico
12 days using the app
Channelwill replied November 15, 2024

Hola Esdras,

Buenos días. Soy Kim del equipo de soporte de Willdesk.

Muchas gracias por dejarnos un comentario de 4 estrellas. Apreciamos sinceramente que se haya tomado el ...

May 30, 2024

Pour le moment l'application à l'air de bien marcher, et le support a été très réactif pour nous aider à résoudre avec succès notre blocage.

Nomadic State Of Mind "FRANCE"
France
14 days using the app
Channelwill replied May 31, 2024

Merci pour votre retour positif ! Nous sommes ravis d'apprendre que l'application fonctionne bien pour vous et que notre équipe d'assistance a pu vous aider rapidement à ré ...

September 5, 2023

Great customer service.... Unfortunately there is no Instagram DM integration

Arcoiris Furniture
United States
Over 1 year using the app
Channelwill replied September 7, 2023

Thank you for your review! We're thrilled you've had a positive experience with our service.

While we currently don't have Instagram DM integration, you can sync Instagram ...

Edited January 6, 2022

I just installed this app due to the reviews, seems positive. I'm currently editing my FAQs and it's seamless and easy. I also needed to upgrade to pro to continue and support offers it for free which is great! Looking forward to using this app.

On The Table
United States
12 months using the app
Channelwill replied January 6, 2022

Hi On The Table,

Thank you for your approval. We value your feedback and your support means a lot to us. We will keep going to offer better service. If there is anything else ...

June 29, 2022

Fijne app, mag betere eigen in te stellen vormgeving van de FAQ-pagina hebben. Verder prima ondersteuning van Molly ;)

oikimoiki
Netherlands
6 months using the app
Channelwill replied June 30, 2022

Bedankt voor het geven van feedback. We zijn erg dankbaar dat we je goed van dienst zijn geweest. We zullen heel hard aan je suggestie werken, heb alsjeblieft geduld met ons. ...

February 3, 2022

I just started using the app, it's fine, for now I'm happy with it. I like quick support and a simple menu.

dajander91
Serbia
5 months using the app
Channelwill replied February 8, 2022

Hi there,

Thank you for your approval. It's our pleasure to help you. Your support means a lot to us. And we will keep going to offer better service. If there is anything ...

May 16, 2022

安装时不确定是否时网络问题,一直打不开安装不了,试了好长时间才成功的,平时联系客服有事也会出现这个问题,其他都很好,但是希望可以增加一项,频道里可以添加另外的独立页面且可以自己选择排版,追踪订单数量可以放开限制。

Smad Electric Appliances
China
2 months using the app
Channelwill replied May 16, 2022

非常感谢您关于我们app的宝贵建议,我们的开发技术人员已经根据您提出的问题马上进行了排查和维护,请您放心,问题马上就能得到解决!关于订单查询量的事宜您可以找我们的客服人员为您开放权限哈~我们会立即帮您解锁至尊VIP无限制查询权限!最后请允许我代表willdesk团队成员向您表示我们的感谢!您的支持和建议是我们前进的最大动力!

最真挚的祝福
...

February 20, 2024

Very helpful. I like it so far!!

Radiant Visage
United States
About 1 month using the app
Channelwill replied February 22, 2024

Thank you for your feedback and for sharing your experience! We're delighted to hear that you found our service helpful and that you're enjoying it so far. If there's ...

July 9, 2023

Support is great!!. The app needs a little more work on the integrations but I'm sure they will get there soon.

De Miami Store
United States
12 days using the app
Channelwill replied July 9, 2023

Thank you for your feedback! We're glad to hear that our support team has been helpful to you. We appreciate your patience as we continue to work on improving our ...

February 19, 2022

Everything is good so far. I just installed it. Hopefully I can leave another review after i receive messages from my customers

Konfidence Boutique
United States
8 days using the app
Channelwill replied February 24, 2022

Thank you for your positive review. Should you have any problems, feel free to contact us. We are always here to help. Regards, Esther