Reviews (806)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

Edited June 12, 2023

I can see no reason to get this app when the Shopify app, Inbox is free. Inbox automatically emails the customer when the customer is offline. Willdesk would not connect to my Outlook and after many instances on chat support, I discovered the free app by Shopify, which seems to do a lot more with fewer hassles.

The customer service for Willdesk is fast, but they couldn't work out the email issue ...

Miracle Botanicals Essential Oils
United States
12 months using the app
Channelwill replied January 11, 2023

Thank you for your feedback. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so ...

March 20, 2023

WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have ...

Clear Sky Vapes Inc.
Canada
8 minutes using the app
Channelwill replied March 20, 2023

Hello There,

Thank you for your feedback, we are sorry for the inconvenience we had caused you. After checking with Developer Team on our side, we currently have updated APP ...