Reviews (804)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalability, user-friendly interface, and responsive customer support. It offers AI and automation features that enhance customer service efficiency and extensive customization options. The app integrates seamlessly with Shopify and supports multiple languages, improving management of diverse customer interactions. Merchants appreciate the positive impact on customer interactions through advanced chat features.

January 3, 2025

We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.

QLIFE WELLNESS
United States
3 months using the app
Channelwill replied January 5, 2025

Thank you so much for taking the time to leave us an amazing review! We are delighted that you're happy with the app and the support team. We really appreciate your feedback, we are committed to provide the best user experience and we will continue to try to better.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team

February 17, 2025

Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it.
Thank you very much.

Camisetas de Futbol
Spain
About 2 months using the app
Channelwill replied February 18, 2025

Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively, and that you're enjoying the software. Your recommendation means a lot to us! If you ever need further assistance, we're always here to help. 🚀✨

Best Regards,

Kim|Willdesk Support Team of Channelwill

January 10, 2025

Easy to set up, good to use. Great customer service.

PIDZOOM
United States
About 1 year using the app
Channelwill replied January 12, 2025

Thank you so much for leaving a wonderful review! We're very delighted to hear that you are happy with the support and the platform. We really appreciate your feedback. We promise to continue and maintain high standards in user experience from using the Willdesk.

Feel free to send us a message anytime as you require support. We are available 24/7.

Thanks again!

Emma
Willdesk Customer Support Team

February 19, 2025

The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!

Emily Moore Designs
United States
4 days using the app
Channelwill replied February 21, 2025

Thank you for your kind words! We're thrilled to hear that our customer service has been helpful and that you were able to set up the chatbot just the way you wanted. 😊

If you ever need further assistance or have any questions, we're always here to help!

Best regards,

Willdesk Customer Support

February 4, 2025

great i love this app, support are very available for help

For.me
France
2 months using the app
Channelwill replied February 6, 2025

Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and that our support team could assist you. If you ever need help, we're always here for you! 🚀💙

Best Regards,

Kim| Willdesk Support Team

January 28, 2025

Great service Kim answers all your questions!
she is attentive to your problem and always finds a solution to solve them! thanks to her!

Rouge Panther
France
8 days using the app
Channelwill replied January 31, 2025

Thank you so much for taking the time to leave a fantastic review! We are delighted that you're happy with the support. We really appreciate your feedback as we continue to try to provide the best user experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team

November 18, 2024

I am very satisfied with the service provided. The agent was responsive and handled my issue promptly. Thank you for the excellent support!

KHATAM
Malaysia
22 days using the app
Channelwill replied November 21, 2024

Thank you for sharing your wonderful feedback! 😊

We’re thrilled to hear that you’re very satisfied with the service and that our team could promptly assist you. Your satisfaction is our priority, and it’s rewarding to know we met your expectations.

Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re always here to help!

Best regards,

Kim|Willdesk Support Team of Channelwill

November 8, 2024

I'm really happy with their help. When I have questions, they respond quickly to help me with the app. I really enjoyed my discussions with them. They showed professionalism and commitment through their availability! I highly recommend ! :-)

Boutique Leelooart
Canada
5 days using the app
Channelwill replied November 9, 2024

Thank you for leaving an amazing review! We're very proud to hear that you are happy with the support provided. We really appreciate your feedback and we are committed to maintaining high standards in user experience from the app and the support.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Best regards,

Emma
Willdesk Customer Support Team of Channelwill

February 6, 2025

Best customers service .

The Value Vortex
Canada
12 days using the app
Channelwill replied February 8, 2025

Thank you so much for taking the time to leave a fabulous review of 5 stars! We are delighted that you're happy with the app. We really appreciate your feedback and we promise to continue to try to provide the best user experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

February 10, 2025

good

Simolio Electronics
China
Almost 2 years using the app
Channelwill replied February 13, 2025

Thank you for your feedback! 😊 We're glad to know that you're enjoying our app. Let us know if you need any assistance! 🚀 We'll be here to help!

Best Regards,

Kim
Willdesk Customer Support