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Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly live chat feature and efficient support team. They value its compatibility with iPhone and integration with Facebook Messenger for quick customer responses. The app is praised for enhancing customer service, streamlining processes, and boosting sales. However, some merchants expressed concerns about the app's automatic alteration of a store's live theme.liquid upon installation.

November 29, 2023

I appreciate the recent update to the app and have been enjoying its use. I want to commend Agent Nona for her exceptional assistance in addressing all my queries. She ensured that all my concerns were promptly addressed. Thank you. I plan to upgrade our subscription and continue using this app for the long haul. :)

PARCINQ Official Store
Philippines
Over 1 year using the app
Channelwill replied December 3, 2023

Thank you so much for your positive feedback! 😊 We're thrilled to hear that you're enjoying the recent app update and that Agent Nona provided exceptional assistance with your queries. 🌟 Your commendation means a lot to us! We look forward to having you continue your journey with us and appreciate your plan to upgrade the subscription for the long haul. 🚀 If you ever have more questions or need assistance, feel free to reach out. Happy using! 🌈🙌

Best Regards,
Sophie|Willdesk Team

November 10, 2023

Great customer service, I had a small issue but it was solved in just a few minutes.
Thanks Grace

Gentil Official
Australia
6 months using the app
Channelwill replied November 11, 2023

🌟 Thank you so much for your kind words! 🤗 We're thrilled to hear you had a positive experience with our customer service team. If you ever need assistance again, feel free to reach out. Thanks for choosing us! 🙌😊

Sophie|Willdesk Support Team🥰

November 7, 2023

We have been using Willdesk for a month or two now and it has been fantastic, we love not having to use Meta business suit for messaging anymore!

City Honda Manawatu
New Zealand
About 2 months using the app
Channelwill replied November 10, 2023

Thank you for sharing your positive experience with Willdesk! We're thrilled to hear that our platform has been able to provide you with a better messaging solution than Meta business suit. If you have any feedback or suggestions for us, please don't hesitate to let us know. We're always looking for ways to improve our service and better meet the needs of our users.
Best,
Nona|Willdesk Support Team

October 17, 2023

Thanks Sophie, she very quickly helped me change the settings of the pop-up chat window and also suggested some improvements and did it myself!

Solo-Air.de
Germany
About 2 months using the app
Channelwill replied October 19, 2023

That's great to hear! Sophie sounds like a very helpful and knowledgeable support representative. It's always nice when they can provide quick solutions to our problems and also offer suggestions for improvement. I'm glad you were able to make the changes yourself and that your experience with the pop-up chat window has been improved.

- Mariadel 💖

August 28, 2023

This app is a great help for us. We have already activated it for several months and enjoy working with it. A small minus point is the slow page load, since the pages are not delivered from the same domain. Otherwise great. The support is also helpful and answers quickly. Thank you thank you thank you.

Ayurveda Paradies Schweiz
Switzerland
5 months using the app
Channelwill replied August 29, 2023

Thank you so much for your positive review! We're thrilled to hear that our app has been helpful to you and that you've been enjoying using it for several months. We apologize for any inconvenience caused by the slow page load, but we're constantly working to improve this aspect of our app. We're glad to hear that our support team has been helpful and responsive. Thank you for choosing our app and for taking the time to leave a review!
-nona

October 12, 2023

it is one of the most useful and efficient app on the store... go for it and your live chat, support system & FAQs will be sorted.

Being Sanatan
India
2 months using the app
Channelwill replied October 13, 2023

Thank you for taking the time to leave such a positive review! We're thrilled to hear that our app has been useful and efficient for you. We're dedicated to providing the best possible support system and resources for our users, so we're glad to hear that you've found our live chat, support system, and FAQs helpful. Thanks again for your support!

- Mariadel 💝

October 18, 2023

Great app for live chat and web form. Responsible customer support. Nova has been very helpful and solved my question in minutes!

abxylute
Hong Kong SAR
7 months using the app
Channelwill replied October 20, 2023

Thank you for the fantastic review! We're delighted to hear that you've had a great experience with our live chat and web form services. We're especially proud of our responsive customer support, and it's wonderful to know that Nona was able to assist you promptly and effectively. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

- Mariadel // Willdesk Customer Support

September 15, 2023

I've recently started utilizing this live chat software, and I have to say that it stands out as the most exceptional Shopify chat application I've come across. Its simplicity and user-friendliness really sets it apart!

Tecanio
Germany
28 days using the app
Channelwill replied September 17, 2023

Thank you for your wonderful review! We are delighted to hear that our live chat software has exceeded your expectations and that you find it user-friendly. We appreciate your feedback and are always striving to improve our app to provide the best experience for our users. Please feel free to reach out to us if you have any further suggestions or feedback. Thank you again for your kind words!

-Joewelyn🌹

August 31, 2023

so straight forward. i love the simplicity of this app, seriously. I am very excited. Job well done. just wow!!!

Micro Acres OWB
United States
About 1 month using the app
Channelwill replied September 1, 2023

Thank you so much for your kind words! We're thrilled to hear that you love the simplicity of our app and that you're excited to use it. Our team worked hard to create a user-friendly experience, and we're glad to see that it's paying off. Thank you for taking the time to share your feedback with us!

- Joewelyn🌹

November 8, 2023

I can believe this is free. There customer support always reply fast and precise. Thanks to Nona for helping me to setup my willdesk. 100% recommend this livechat app!

PlushPond
Malaysia
5 days using the app
Channelwill replied November 10, 2023

We're so glad to hear that you're enjoying Willdesk and that our customer support has been helpful for you! We're proud to offer a free solution that meets the needs of our users, and we're thrilled that you would recommend our livechat app. Thank you for taking the time to share your positive experience with us! If you have any further questions or feedback, please don't hesitate to reach out to us.
Best,
Nona|Willdesk Support Team🥰